Service Manager

Orion International; Oshkosh (WI); On-site; USD 55,000 - 76,000; Full time

Job summary

Orion International is seeking a Field Service Manager to oversee field projects and technical support for installation, commissioning, and training of OEM laundry equipment across North America. You will coordinate scheduling, service quoting, and post-service invoicing while advising the sales team on equipment sizing, layout, and application.

The role requires extensive travel (domestic and international) and strong problem-solving, communication, and customer-service skills to support

Qualifications

• Associate’s or Bachelor’s degree in electromechanical, certified electrician status, or other applicable area of education
• 5-10+ years of experience in technical service of industrial laundry equipment or like equivalent
• Experience with Programmable Logic Controller (PLC) and AutoCAD preferred
• Solid electrical, mechanical, hydraulic, and pneumatic technological aptitude
• Ability to grasp complex issues and analyze in a goal-oriented manner
• Extensive electrical and mechanical aptitude
• Ability to troubleshoot and repair hydraulic and pneumatic circuits
• Excellent interpersonal, verbal/written communication, and customer service skills

Responsibilities

• Oversees field projects and technical support for installation, commissioning, and training of OEM equipment across North America
• Coordinates scheduling, service quoting, and post-service invoicing
• Advises the sales team on equipment sizing, layout, and application
• Addresses serviceability issues and collaborates with engineering teams
• Supports domestic and international travel for on-site supervision and technical support

Skills

PLC experience

Electrical aptitude

Mechanical aptitude

Hydraulic/pneumatic knowledge

Problem solving

Customer service

Education

Associate’s or Bachelor’s degree in electromechanical

Certified electrician status

Tools

AutoCAD

Job description

Compensation: $40-$55/hour + OT + commission

Travel: 50%-70% to region (dropping after year one)

Position Description :

The Field Service Manager oversees field projects and technical support for the installation, commissioning, and training of OEM equipment across North America. Responsibilities include scheduling, service quoting, and post-service invoicing, along with advising the sales team on equipment sizing, layout, and application. The role also supports by addressing serviceability issues and collaborating with engineering teams. Domestic and international travel is required for on-site supervision and technical support.

Must-Have Skills, Experience, and Education:

• Associate’s or Bachelor’s degree in electromechanical, certified electrician status, or other applicable area of education
• 5-10+ years of experience in technical service of industrial laundry equipment or like equivalent
• Experience with Programmable Logic Controller (PLC) and AutoCAD preferred
• Solid electrical, mechanical, hydraulic, and pneumatic technological aptitude
• Ability to grasp complex issues and analyze in a goal-oriented manner
• Extensive electrical and mechanical aptitude
• Ability to troubleshoot and repair hydraulic and pneumatic circuits
• Excellent interpersonal, verbal/written communication, and customer service skills