Service Manager

Ruan; North Dakota; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Disability insurance

Life insurance

401k plan

Paid time off

Job summary

Ruan is seeking an experienced maintenance supervisor to manage truck/trailer upkeep for a Mandan, ND operation. You will direct service operations, supervise technicians and staff, and drive equipment utilization and customer satisfaction.

Responsibilities include budgeting, coordinating repairs, procuring parts, and ensuring DOT and safety compliance. Onsite, full-time role with standard weekday hours. Strong leadership and diesel-mechanic background preferred.

Qualifications

• Experience in overseeing diesel/truck maintenance operations.
• Knowledge of DOT regulations and safety compliance.
• Strong leadership and team development abilities.
• Proficiency with MS Office and basic computer software.

Responsibilities

• Supervise and lead a maintenance team, including recruiting, training, coaching, and performance reviews.
• Oversee service operations and financial performance; assist in budgeting and cost control.
• Plan and implement repair solutions to maximize equipment uptime and profitability.
• Manage parts, tires, shop supplies, and inventories; utilize national account programs.
• Communicate with customers, drivers, vendors, and staff to resolve scheduling issues.
• Ensure compliance with DOT, OSHA, EPA, DOL and other regulations; maintain vehicle permits.
• Maintain shop facilities to company standards and build positive relationships with site personnel and customers.
• Perform other duties and special projects as required.

Skills

Leadership

Communication

DOT knowledge

Math skills

Software literacy

Education

Associate or technical degree

ASE Certification

Job description

Manages truck/trailer maintenance for a single operation. Direct service operations and supervise technicians and support staff in operation. Maximize equipment utility, customer satisfaction and operational profitability.

Responsibilities

Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies are required functions. Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Manage the service operations and financial performance. Assist in creating the service budget. Monitor and maintain the budget. Organize, plan and implement repair solutions that utilize the best cost option to maximize equipment utility and operational profitability.
• Analyze operating costs, equipment utilization and efficiency, and technician wages/productivity and identify opportunities for improvement. Develop and implement new processes to better meet established organization's needs and operational goals.
• Manage purchasing of parts, tires, oil and shop supplies and services utilizing Ruan national account programs and manage inventories.
• Identify and resolve service repair and scheduling problems through timely communication with customers, drivers, vendors and Ruan personnel.
• Ensure compliance with company rules, DOT, OSHA, EPA, DOL and other government regulatory agencies. Maintain current permits on vehicles.
• Develop and maintain positive working relationships with customers, on-site personnel, vendors and all levels of Ruan personnel.
• Maintain shop facility to company standards.
• Perform other job-related duties and special projects as required.

Requirements

This is a full time position working onsite in Mandan, ND.

Schedule: Monday - Friday

Hours: 8:00-4:30PM

Job Requirements/Minimum Qualifications:

Education: Associate, Vocational, or Technical Degree or equivalent work experience
Course(s) of Study:Diesel Technician Trade School with current status of ASE Certified Technician or demonstrated competency through equivalent experienced in Diesel Engine Repair, Drive Train, Brakes, Suspension and Steering, Electrical/Electrical Systems, Heating and Air Conditioning, and/or Medium & Heavy Truck PMI (T-2 through T-8). Perfer L2 Advanced Diesel Specialist designation

Experience: 1-2 years

Type of Experience: Minimum of 1 year experience as lead technician or leadership role. Requires experience performing mechanical work on a various types of tractors/trailers.

Required Knowledge, Skills, and Abilities:

• Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
• Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
• Employee should have broad knowledge in DOT rules and regulations. Strong math skills with the ability to compute rates, ratios, and percentages. Must have very good working knowledge of MS Office products and ability to learn various computer software applications. Demonstrated leadership and management ability. Must have good interpersonal and relationship management skills and demonstrate cooperation and teamwork in accomplishing goals and objectives. Must possess excellent verbal and written communications skills. Needs the ability to set priorities and accomplish duties of position with little supervision and direction.

Benefits

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.

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