Service Manager

Deanna Nesbit & Associates, Inc., LLC; North Carolina; On-site; USD 85,000 - 110,000; Full time

Job summary

Deanna Nesbit & Associates, Inc., LLC is seeking a Service Manager to spearhead field service operations, coordinating technicians, schedules, and service quality in a fast-paced industrial environment.

The position requires hands-on leadership, strong mechanical/electrical aptitude, and a proven track record managing service teams. Occasional travel to customer sites is expected, with emphasis on safety and customer satisfaction.

Qualifications

• 3+ years of experience managing service technicians in mechanical, industrial, crane/hoist, heavy equipment, or similar industries.
• Strong mechanical/electrical aptitude; crane/hoist experience preferred but not required.
• Experience with service management systems, scheduling tools, and MS Office.

Responsibilities

• Lead Daily Service Operations
• Team Leadership & Development
• Customer Communication & Satisfaction
• Quality, Safety & Compliance
• Service Administration & Financial Oversight
• Process Improvement

Skills

Team Leadership

Mechanical Aptitude

Electrical Aptitude

Safety Compliance

Customer Service

Scheduling & Dispatch

MS Office

Tools

Service Management Systems

Scheduling Tools

MS Office

Job description

Service Manager Industrial / Field Service Operations

A growing industrial service organization is seeking an experienced Service Manager to lead its field service and maintenance operations. This role is responsible for overseeing technicians, coordinating daily service activities, ensuring quality and safety standards, and driving strong customer satisfaction. The ideal candidate is a hands on leader with strong mechanical aptitude and proven experience managing service teams in a fast paced industrial environment.

Key Responsibilities

• Lead Daily Service Operations
• Team Leadership & Development
• Customer Communication & Satisfaction
• Quality, Safety & Compliance
• Service Administration & Financial Oversight
• Process Improvement

What You Bring

• Oversee scheduling, dispatching, and assignment of service, inspection, and repair work.
• Ensure timely completion of work orders, inspections, preventative maintenance, and emergency responses.
• Monitor technician performance, productivity, and job quality.
• Hire, train, coach, and mentor technicians and service coordinators.
• Conduct performance reviews and build a culture of safety, accountability, and teamwork.
• Ensure technicians meet certification, training, and compliance requirements.
• Serve as a primary customer contact for scheduling updates, service recommendations, and escalations.
• Build strong customer relationships to support repeat business and long term partnerships.
• Review service reports, provide recommendations, and ensure clear communication of findings.
• Ensure service work meets industry, manufacturer, and safety standards.
• Conduct jobsite walk-throughs, safety checks, and quality audits.
• Enforce OSHA, company safety policies, PPE usage, and documentation requirements.
• Review and approve quotes, work orders, timecards, and job documentation.
• Support budgeting, forecasting, and resource planning.
• Track service metrics including backlog, response time, profitability, and labor utilization.
• Assist with pricing, job costing, and invoice review.
• Identify opportunities to improve workflow efficiency, reduce downtime, and streamline operations.
• Support continuous improvement through technician feedback, data analysis, and proactive problem solving.
• 3+ years of experience managing service technicians in mechanical, industrial, crane/hoist, heavy equipment, or similar industries.
• Strong mechanical/electrical aptitude; crane/hoist experience preferred but not required.
• Experience with service management systems, scheduling tools, and MS Office.
• Strong communication, leadership, and customer service skills.
• Ability to manage multiple priorities in a fast paced environment.
• Solid understanding of OSHA and safety best practices.
• Must meet background check and drug screen requirements.
• Ability to travel occasionally to job sites and customer locations.

Work Environment

Mix of office and field environments. May include exposure to heights, loud equipment, industrial facilities, and outdoor conditions. PPE is provided.

EEOC Statement

We welcome applicants of all backgrounds. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Ready to Lead a High-Impact Service Team?

If you're a service-focused leader who enjoys developing technicians, solving operational problems, and delivering exceptional customer experiences, we'd love to hear from you.

Company Description

This is a brand-new position that allows the individual to develop their own Branch from the ground up.