Service Manager

Gracious Hospitality Management; New York (NY); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Flexible Savings Accounts

Paid Sick and Vacation Days

Dining Discounts & More

Job summary

Gracious Hospitality Management is seeking a dynamic Service Manager to lead the award-winning COQODAQ team. You will oversee hospitality, inspire staff, and ensure top-tier guest experiences while working with the GM and Director of Hospitality.

Responsibilities include managing daily operations, training employees, DOH compliance, and delivering cost-effective service. The position offers a competitive salary with comprehensive benefits.

Qualifications

• Must read, speak, understand, and follow written directions and verbal instructions in English.
• Familiarity with restaurant management software (POS, reservations, inventory, Office suites).
• Degree in Hospitality, Culinary Management, or similar preferred.

Responsibilities

• Oversee service and hospitality to maintain COQODAQ’s high standards.
• Lead service as a section manager and supervise daily operations.
• Coordinate with GM and Director of Hospitality to deliver exceptional guest experiences.
• Train, coach, and evaluate staff; ensure DOH compliance and safety.

Skills

English proficiency

Leadership ability

Service excellence

Education

Hospitality degree

Tools

POS software

Reservations management

Inventory management

Microsoft Office

Google Workspace

Job description

Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard-nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers.

GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami

We are seeking to hire a dynamic and experienced Service Manager to oversee and lead our award winning hospitality team at COQODAQ.

The Service Manager is responsible for overseeing, maintaining, and successfully executing the high standard of hospitality at COQODAQ. They will work directly with the property General Manager and the Director of Hospitality to instill the vision of hospitality at COQODAQ and create experiences that exceed customer expectations by marrying the fun and fire of COQODAQ with excellence and refined service at the highest level. Their purpose is to harmoniously run the restaurant in an efficient and cost-effective manner, inspire team members in order to increase sales and morale, and interact positively with customers promoting services and resolving problems to the satisfaction of the involved parties. is responsible for overseeing, maintaining, and successfully executing the high standard of hospitality at COQODAQ. They will work directly with the property General Manager and the Director of Hospitality to instill the vision of hospitality at COQODAQ and create experiences that exceed customer expectations by marrying the fun and fire of COQODAQ with excellence and refined service at the highest level. Their purpose is to harmoniously run the restaurant in an efficient and cost-effective manner, inspire team members in order to increase sales and morale, and interact positively with customers promoting services and resolving problems to the satisfaction of the involved parties.

• Salary range $95,000 - $115,000
• Comprehensive Medical, Dental and Vision Insurance
• Flexible Savings Account/Healthcare Savings Account/Dependent Care Savings Account
• Paid Sick and Vacation Days
• Dining Discounts & More!

Hospitality:

• Promotes the core values and culture of COQODAQ, including but not limited to excellence in food and beverage, service, and hospitality.
• Works with the General Manager and Director of Hospitality to hold the property team accountable for all steps of service, policies, and procedures to facilitate quality customer experience.
• Leads service as a section manager. Actively engages in all steps of service including initial greet, menu spiels, order taking, beverage service, food presentation, check handling, and fond farewells.
• Liaises between the FOH and culinary team during service.
• Provides and oversees the service for all VIP customers when on property.
• Develops positive customer relationships and addresses customer service needs.
• Responds efficiently and accurately to all customer complaints and reviews online, in service, and in writing to COQODAQ.

Operations:

• Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc.
• Manages hourly employees in their daily responsibilities at COQODAQ, providing clear, effective direction.
• Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed.
• Performs all back office POS functions including employee profile and menu creation.
• Plans, executes and communicates all promotions and company information effectively and efficiently.
• Conducts Department of Health (“DOH”) walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately.
• Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment.
• Ensures that all team members are educated on our products and services. Oversees a regular schedule of service classes open to all employees.
• Ensures that all COQODAQ drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.
• Participates in community events and helps to ensure corporate social responsibility goals of the company are met.
• Ensures that standards set by the Director of Hospitality on lighting period standards and temperature setting SOPs are being maintained and followed.
• Liaises between employees, the General Manager (“GM”), and the Director of Hospitality.
• Reviews all customer satisfaction and mystery shopper reports for opportunities to improve.

Staff Management:

• Hire, train, supervise, manage, coach, counsel, and evaluate all COQODAQ service departments including but not limited to Servers and Server Assistants.
• Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions.
• Consistently monitors, coaches and encourages management team and hourly service employees to meet Company’s service standards.
• Resolve team member or customer conflicts consistent with COQODAQ’s complaint handling guidelines.
• Builds morale and team spirit by fostering a work environment where team members’ input is encouraged.
• Responsible for training new employees as assigned.

Qualifications:

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detial.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
• Working understanding of human resource principles, practices, and procedures.
• Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards.
• Ability to effectively train others.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.
• Ability to maintain a positive working relationship with all third-party vendors.
• Degree in Hospitality, Culinary Management, or similar subject preferred.
• Ability to execute steps of service in adherence with company policy
• Must be of legal age to serve alcohol.
• Certification for responsible alcohol service or ability to obtain within 6 months.

COQODAQ fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at [e-mail].