Server

Gracious Hospitality Management; New York (NY); On-site; USD 18,752 - 26,708; Part time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision benefits

Career Advancement Opportunities

Paid Time Off

Job summary

A dynamic hospitality company in New York is seeking Servers to ensure exceptional service and customer satisfaction. The role includes managing dining experiences and adhering to high cleanliness standards. Applicants should have a strong background in customer service and be able to handle high-pressure situations. A Food Handler’s Certification is required, along with a positive, team-oriented attitude. This position offers part-time employment with competitive pay and benefits.

Qualifications

• Must be reachable by email and able to communicate via phone.
• Ability to perform job duties effectively in a high-pressure environment.
• Must be of legal age to serve alcohol.

Responsibilities

• Provide exceptional service to every customer.
• Greet customers and manage their needs.
• Handle customer complaints with a positive attitude.

Skills

Excellent communication skills

Customer service orientation

Organizational skills

Ability to work under pressure

Team player mentality

Education

Food Handler’s Certification

Certification for responsible alcohol service

Tools

Point of sale systems

Microsoft Office

Google Workspace

Job description

COQODAQ a new fried chicken concept from Michelin‑starred COTE Korean Steakhouse, is opening soon. We are looking for Servers to create a dynamic hospitality experience at the table, ensuring exceptional service, cleanliness, and customer satisfaction.

Essential Job Duties & Responsibilities

• Complete all side work related to the setup and breakdown of the dining room and service huts.
• Provide enthusiastic hellos and goodbyes to all incoming and departing customers.
• Provide exceptional service & hospitality to every customer.
• Read all customer reservation “chits” to accommodate special birthdays, anniversaries, and other requests.
• Read all Banquet Event Orders (BEOs) to deliver exceptional experiences for contracted large parties and special events.
• Greet all customers in their sections, offer water & beverage service, and introduce the menu format.
• Ascertain allergies and dietary restrictions and work with section management and chefs to ensure a safe and enjoyable experience for all customers.
• Execute and delegate steps of service and work harmoniously with your Server Assistant, the section Sommelier and management to ensure exceptional hospitality.
• Proactively communicate with the management team regarding appropriate service for VIP customers.
• Have full knowledge of COQODAQ food and beverage menu items to make effective sales that enhance both the business and customer experience.
• Run drinks from to the assigned customer by table and position number.
• Check identification of customers to ensure they are of legal age to consume alcoholic beverages and refuse service of alcoholic beverages in a polite manner to customers who are not of legal age.
• Accurately take and enter orders and communicate flow with management and chefs.
• Effectively use point‑of‑sale systems and other restaurant technology to account for all sales.
• Check back on every course to ascertain customer happiness, and confirm that meat temperatures and seasoning are appropriate.
• Be responsible for training new employees as assigned.
• Proactively communicate up to management all notable details (happy or unhappy) of your section tables to enhance the dining experience.
• Handle customer complaints or issues with a positive attitude, notifying management every time a customer is upset or unhappy.
• Adhere to high standards of cleanliness, pre‑bussing tables when possible.
• Maintain all service tools including trays, silverware, plateware, glassware, scissors, and tongs.
• Report to each scheduled shift on time, in uniform, and ready to work.
• Assist other stations or areas of the restaurant when requested by management.

Standards

• Display knowledge of COQODAQ brand, culture, and product.
• Demonstrate the company’s core values of people, learning, culture, relationships, sustainability, and stewardship.
• Maintain professional and respectful behavior when in contact with customers, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety, cleanliness, and sanitation standards.
• Comply with federal, state, and local laws and regulations.

Qualifications

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results‑oriented, team‑player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high‑ and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or company policy.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
• Must be of legal age to serve alcohol.
• Certification for responsible alcohol service or ability to obtain within six months.
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
• Ability to execute steps of service in adherence with company policy.
• Excellent interpersonal and customer‑service skills.
• Excellent communication with management and teammates.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.

• Exert well‑paced mobility for periods of up to 12 hours per day and at least 60 hours per week.
• Lift and carry up to 50 pounds.

• Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
• Frequently utilize the stairs, often while lifting and carrying heavy items.
• Occasionally crouch and climb.
• Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.
• Withstand fluctuations in temperature within the work environment, from high heat to below freezing.
• Handle heavy equipment and machinery.

New York State’s Pay Transparency Law requires employers to include a range of pay for all advertised jobs, promotions, or transfer opportunities. New York Pay Range: $16.50 USD – $16.50 USD.

Benefits (with variation for full‑time/part‑time employment)

• Structured, generous compensation for all positions.
• Comprehensive Medical, Dental, and Vision benefits.
• Flexible Spending Account/Health Savings Account.
• Commuter Benefits.
• Referral Bonus Program.
• Career Advancement Opportunities.
• Employee Recognition Awards.
• Paid Time Off.

COQODAQ fully complies with all applicable federal, state, and local anti‑discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at [e-mail].

Seniority level

• Entry level

Employment type

• Part‑time

Job function

• Management and Manufacturing
• Construction, Software Development, and IT Services and IT Consulting