Service Manager

Gallo Mechanical; New Orleans (LA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Training and career progression

Company-paid medical insurance

Dental, vision, life, disability, and

401(k) with company match

Employee wellness resources and PTO

Job summary

Gallo Mechanical Services is seeking an experienced Service Manager to lead our expanding team of HVAC and plumbing technicians in delivering commercial service work. This is a field-based leadership role requiring regular on-site presence to oversee work quality, guide performance, and ensure adherence to company and customer standards.

As Service Manager, you will coach and develop staff, manage staffing and onboarding, and drive safety and customer satisfaction while coordinating with vendors

Qualifications

• 5+ years of hands-on experience in plumbing/HVAC service management or related field.
• Strong leadership and communication skills are required.
• Willingness to work a flexible schedule including some nights, weekends, and holidays.

Responsibilities

• Lead, coach, and develop a team of technicians.
• Set clear expectations and hold the team accountable for performance.
• Partner with the Branch Manager on staffing and day-to-day operations.
• Ensure technicians deliver work that meets customer and company standards.
• Resolve issues to keep customers satisfied and maintain relationships.
• Handle hiring, onboarding, and performance reviews for the team.
• Maintain compliance with safety standards and company policies.

Skills

Leadership

Customer service

Team development

Communication

Time management

Education

High school diploma or equivalent

College degree (a plus)

Tools

Dispatch/ERP tools

Job description

Gallo Mechanical Services is seeking an experienced Service Manager to lead our expanding team of HVAC and plumbing technicians in the delivery of commercial service work. This is a field-based leadership position requiring regular on-site presence to oversee work quality, guide technician performance, and ensure adherence to company and customer standards. The Service Manager serves as a primary point of contact for customers, vendors, and suppliers, representing Gallo Mechanical Services with professionalism and ensuring clear, accurate communication throughout each engagement. This role plays a key part in sustaining customer satisfaction and supporting continued growth within the branch.

Responsibilities Include

• Lead, coach, and develop a team of technicians

• Set clear expectations and hold the team accountable for performance

• Partner with the Branch Manager on staffing, customer needs, and day-to-day operations

• Ensure technicians deliver work that meets customer and company standards

• Resolve issues proactively to keep customers satisfied

• Handle hiring, onboarding, training, and performance reviews for your team

• Keep the team current on the latest service techniques and safety practices

• Maintain compliance with company policies and safety standards

• 5+ years of hands-on experience in plumbing/HVAC service, commercial construction, or a related trade

• Leadership experience preferred

• Willingness to work a flexible schedule, including some nights, weekends, and holidays

• Solid understanding of commercial HVAC and plumbing principles

• Strong communication and customer service skills

• Ability to juggle multiple priorities and lead a diverse team

• Comfortable using standard business software and dispatch/ERP tools

• Valid driver’s license with an acceptable driving record

• High school diploma or equivalent required; college degree a plus

At Gallo Mechanical Services, our foundation is built on the core values of family, service, and exceptional performance. With 80 years as a proud, locally-owned family business, we are dedicated to finding innovative ways to serve and support the community we call home. It all starts with our greatest asset – our people! We invest in your growth through dedicated training programs and back you up with a comprehensive benefits package designed to help you thrive in your career.

• Training, support, and career progression to help you grow in your career.
• Company-paid medical insurance
• Dental, vision, voluntary life, short term disability, accident, and critical illness insurance
• Team Incentive Program (TIP): Allows eligible employees to share in company financial success.
• 401(k) plan with a 5% company match
• Employee wellness resources, PTO benefits, and more!