Service Manager

Tire Discounters, Inc.; Mount Washington (KY); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

ASE training

Tool discount program

Monthly bonus opportunities

Job summary

Tire Discounters is seeking a Service Manager in Kentucky to lead and coach the Service and Tire Technician teams, ensuring top-quality service and customer satisfaction at our store. This role emphasizes training, hiring support, and maintaining safety standards while delivering efficient workflow in the bays.

The ideal candidate has prior automotive service management experience, strong communication skills, and a commitment to teamwork.

Qualifications

• Experience in automotive service management or supervisory roles.
• Strong communication and customer service skills.
• Excellent organization and multitasking abilities.
• Valid driver's license.
• Authorized to work in the USA and 18+.
• Availability to work Saturdays.

Responsibilities

• Lead service and tire technician teams and evaluate performance.
• Manage workflow in service bays and inform sales staff of wait times.
• Ensure clear communication between shop and customers.
• Inspect vehicles for needed services and provide recommendations.
• Maintain safety policies and a safe work environment.
• Meet or exceed performance standards and drive customer satisfaction.

Skills

Team leadership

Coaching & training

Customer service

Communication

Tools

ASE Certifications

Job description

Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 40 years ago, we have been raising the bar in the tire and automotive business. Family-owned and operated to this day, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service.

Now nearly 2000 strong, our team members are the best in the business, so we also continue raising the bar as an employer of choice! We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and a focus on life balance!

Position Overview

Our Service Managers lead, coach, and motivate the team of Service and Tire Technicians for their store, ensuring the highest quality of service delivery and outstanding customer service!

A CLOSER LOOK UNDER THE HOOD

• Leads the Service Technician and Tire Technician team, including evaluating performance, providing training, and assisting with hiring, discipline, and termination.
• Monitors and manages the workflow in service bays and keep sales staff informed on wait times.
• Facilitates clear and consistent communication between the shop and customers.
• Ensures every vehicle has been inspected for needed services, appropriate recommendations are given, and customers are satisfied with the services performed.
• Promotes a safe work environment and ensures all safety policies are followed.
• Meets or exceeds Tire Discounters performance standards for quality and speed of service.
• Drives customer satisfaction and continually reinforces that the customer is our highest priority!
• Promotes company culture of cooperation and collaboration among all team members.
• Partners with sales staff as needed to assist customers and help with other tasks.

CAREER TRACK

No "dead-ends" here, as we offer clear paths for advancement for strong performers interested in growing in their career! There are multiple paths to success, but below is just one example of the potential career path for a Service Manager.

Service Manager->General Manager->Regional Manager

Compensation Plan

Pay: $50,000 - $80,000+ Effective Rate

Our Service Managers have earning potential of $80,000+ annually with base hourly rate, overtime, monthly SPIFFs and monthly bonus opportunities factored in.

WHY CHOOSE TIRE DISCOUNTERS?

• Get In Your Groove- Whether in our stores or our home office, there are a variety of roads to success at Tire Discounters.
• Take the Wheel- As we continue to grow, so will the many career opportunities for our team members.
• Accelerate Growth - We provide outstanding opportunities to build your professional skill set, including fully paid ASE training and a generous tool discount program for Service Technicians.
• Find Alignment- We know solid compensation and benefits programs are vitally important to you and your family.
• Roll Together - At Tire Discounters, you'll roll with the best team in the business, great people who genuinely care and support each other.

COMMITMENT TO DIVERSITY AND INCLUSION

Tire Discounters is fully committed to diversity and inclusion and is proud to be an Equal Opportunity Employer. An individual's race, color, sex, religion, national origin, marital status, sexual orientation, age, disability, veteran status, are never a factor in any employment-related practice or policy, including recruitment, hiring, training, compensation, promotion, and discipline.

THE "NUTS AND BOLTS" NECESSARY FOR SUCCESS

• Previous mechanic experience or experience working in automotive service and repair. (ASE Certifications are preferred but not required)
• Prior management/supervisory experience -- effective at coaching, motivating and leading teams.
• Excellent communication and customer service skills.
• Great organization and multi-tasking capabilities.
• Strong work ethic, drive and goal orientation.
• Must have and maintain a valid driver's license
• Availability to work Saturdays.
• Authorized to work in the USA and at least 18 years of age.
• We are focused on safety, but Service Managers should be comfortable with occasional exposure to mechanical hazards and outside weather conditions.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled