Service Manager

Associated Builders and Contractors (ABC); Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Cell phone

Laptop

Competitive compensation

Medical, dental and vision coverage

Job summary

Terminix is seeking a Service Manager to lead and inspire local Pest Technician teams across branches. You will ensure efficient routes, strong customer satisfaction, and adherence to safety standards.

The role emphasizes coaching, regulatory compliance, and ongoing training to maintain top service levels and operational excellence. A driver’s license and relocation willingness are important assets.

Qualifications

• Associate degree required; a four-year degree is highly desirable.
• Valid driver's license from the state of residence.
• 1–2 years of related experience is helpful but not required.
• Willingness to relocate is highly desirable.
• Must be able to lead and motivate others.
• Strong written and verbal communication skills.
• Problem solving and practical solution finding abilities.
• Ability to establish rapport with customers and employees.
• Detail oriented with a focus on safety.
• Aptitude for basic to intermediate math for sales and service calculations.
• Comfortable working outdoors and in crawl spaces/attics when needed.

Responsibilities

• Lead Pest Technician teams at local branches to ensure high-quality service delivery.
• Monitor branch scheduling to ensure routes are completed.
• Ensure regulatory compliance and safety standards are met or exceeded.
• Respond to customer concerns, including resolving cancellations.
• Inspect and evaluate Pest Technician performance.
• Monitor inventory levels of pest control products.
• Facilitate ongoing training for local sales and service staff.

Skills

Leadership

Customer service

Communication

Problem solving

Training

Inventory management

Safety awareness

Team motivation

Education

Associate degree

Bachelor's degree desirable

Tools

Driver's license

Job description

For more than 85 years, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.

What is this role about?

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.

What does a “Day-in-the-Life” look like?

Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day:

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed
• Ensuring regulatory compliance and safety standards are met or exceeded
• Responding to customer concerns, including resolving cancellation requests
• Inspecting and evaluating the performance of Pest Technicians
• Monitoring and maintaining inventory levels of pest control products
• Facilitating continual training of local sales and service teams

What do I need to be successful?

• An associate’s degree (A four year degree is highly desirable)
• Must possess a valid driver's license from state of residence
• Having 1-2 years of related experience is very helpful, but not required
• Willingness to relocate is highly desirable
• You are able to effectively lead and motivate others
• You have strong communications skills – impersonal, written, presenting
• You are good at problem solving and coming up with practical solutions
• You are able to build rapport easily and establish trust with customers and employees
• You are detailed oriented and understand the importance of safety
• You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service
• Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary

Why should I choose Terminix?

In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team.

• Comprehensive training and licensure, all paid by the company
• Company vehicle, gas card, cell phone, and laptop
• Highly competitive compensation
• Opportunities for advancement and career growth
• Medical, dental and vision coverage + discounts on Terminix brands
• Short/long-term Disability and Life Insurance
• Paid time off

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.