Service Manager

Rollins Inc.; Livonia (MI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with match

Six paid holidays annually

PTO 3 weeks after first full year

Tuition reimbursement up to $5,250/yr;

Ongoing training and development

Job summary

Critter Control Operations seeks a Service Manager to lead wildlife exclusion and remediation teams for residential and commercial properties. You will coach technicians, uphold safety and quality standards, and drive on-time service delivery across a district.

You will schedule, recruit, and train staff, oversee fleet and supply management, and partner with the District Manager to ensure customer retention and operational excellence. This is a full-time on-site leadership role.

Qualifications

• High school diploma or equivalent; college degree is a plus.
• Valid driver’s license and willingness to travel up to 10%.
• Ability to work in the field independently and solve problems on the job.
• Proficiency with software and applications used for field operations.

Responsibilities

• Lead and train a team of technicians to deliver wildlife exclusion and pest control services.
• Conduct regular field inspections to ensure safety compliance and service quality.
• Manage routing and scheduling to optimize delivery and efficiency.
• Recruit, onboard, and train new team members to maintain service excellence.
• Oversee district fleet maintenance and vehicle readiness.
• Address customer concerns and improve retention.
• Cover routes as needed and manage district chemical orders and supplies.
• Collaborate with the District Manager on accounts receivable and payments.

Skills

Travel readiness

Independent work

Problem solving

Software proficiency

Education

High school diploma or equivalent

College degree is a plus

Job description

Overview

We’re an Industry Leader Because of Leaders Like You.

Are you a strong leader who thrives on quality, accountability, and developing high-performing teams? Do you take pride in delivering consistent service while solving complex problems? If so, this leadership opportunity may be for you.

Critter Control Operations specializes in wildlife management services for residential and commercial properties, providing humane wildlife removal, exclusion, and damage repair solutions nationwide since 1984. We work to resolve animal-related concerns in safe, effective, and environmentally responsible ways while protecting homes, businesses, and communities.

This role is ideal for service leaders who are driven by operational excellence, safety, and team development. You’ll lead by example, ensure high service standards, and support technicians in delivering quality work while maintaining compliance with technical and safety policies.

Critter Control is a brand that invests in its people. If you are a driven professional who embraces our values and upholds our standards of excellence, you’ll find opportunities to succeed, grow, and advance within our organization.

Responsibilities

As a Service Manager at Critter Control, you oversee and lead service teams responsible for wildlife exclusion, repair, and remediation services for residential and commercial properties. You drive service quality, coach and develop technicians, and ensure adherence to safety, technical, and operational standards while delivering humane, effective wildlife solutions.

Benefits

• Competitive Annual Salary: $50,000 - $65,000 / Annually plus bonus opportunity.
• Comprehensive benefits package including health, dental, and vision insurance.
• 401k with generous match, Employee Stock Purchase Plan (ESPP).
• Six Paid Holidays Annually!
• PTO accrual based on tenure - 3 weeks beginning first full year!
• Tuition reimbursement up to $5,250/year (federal max) OR free tuition on approved programs through Purdue Global!
• Ongoing training and professional development opportunities!
• Supportive team environment with a focus on work-life balance.
• Opportunities for career advancement within the Rollins Family of Brands!

Day in the Life

• Lead and train a team of technicians to deliver high-quality wildlife exclusion and pest control services, ensuring that all service standards are met.
• Conduct regular field inspections to ensure compliance with safety protocols and monitor the quality-of-service delivery.
• Manage routing and scheduling to optimize service delivery and operational efficiency, balancing workloads across the team.
• Assist with recruitment, onboarding, and ongoing training of new team members, fostering their development and maintaining service excellence.
• Oversee service fleet maintenance within the district, ensuring vehicles are properly serviced and operational at all times.
• Act as a resource for service and customer satisfaction, addressing concerns, resolving complaints, and working to improve customer retention.
• Cover open routes and jobs when necessary due to employee vacations or turnover, maintaining continuity of service.
• Manage district chemical orders and wildlife control supplies, ensuring all materials are adequately stocked and properly managed (M&S management).
• Monitor and manage accounts receivable in partnership with the District Manager to ensure timely payments and account resolution.
• Conduct regular ride-alongs with technicians, providing real-time feedback and ongoing training to support continuous improvement.
• Ensure employee licensure and assist with renewals, ensuring all district employees are in compliance with state regulations.

Qualifications

• High school diploma or equivalent; college degree is a plus
• Valid driver’s license
• Must be available to travel up to 10%
• Must be available to travel to Atlanta, GA within 60 days of start date
• Proven experience in construction, carpentry, roofing, or other related fields
• Ability to work in the field independently
• Strong problem-solving skills and attention to detail
• Proficiency in using several types of software and applications

Work Environment

• Must be able to drive to various locations, often covering large territories.
• Frequent walking, standing, and moving through diverse types of terrain, including uneven ground, stairs, roofs, and sometimes slippery or muddy areas.
• Ability to work outdoors in various weather conditions (extreme heat, extreme cold, rain, snow, etc.).
• Must have the ability to climb stairs and ladders safely.
• Must be able to crouch, kneel, bend, and stretch frequently.
• Ability to lift and carry up to 50 pounds regularly.
• Clear verbal communication skills to interact effectively with clients and team members.

Join Us

Join us in making a positive impact on nuisance wildlife management and become a part of our dedicated team today!

Critter Control Operations is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This requisition is expected to be live for 30 days from initial date of posting. The hiring process will be conducted in compliance with all state and local laws. The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.