Service Manager

100Hires, Inc.; Lee's Summit (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

MGX Equipment Services seeks a Service Manager to lead all service operations at the Kansas City, MO branch, overseeing technicians and ensuring safety and customer satisfaction. The role coordinates parts, service and warranty activities, while driving continuous improvement and profitability.

The ideal candidate has 5+ years in heavy construction equipment management or product support, with crane experience (mobile hydraulic and crawler cranes) and familiarity with Manitowoc, National, and

Qualifications

• High school diploma or GED required; technical degree preferred.
• Minimum 5 years in heavy construction equipment management or product support.
• Experience with mobile hydraulic and crawler cranes; Manitowoc, National and Grove brands preferred.
• Strong customer service and organizational skills; ability to follow safety protocols.

Responsibilities

• Lead all service operations and ensure safety compliance.
• Provide skilled tech staff to solve field problems and warranty support.
• Negotiate warranty settlements and manage warranty program.
• Coordinate service bulletins and product improvement programs.
• Oversee technicians and training; manage work area prioritization.
• Coordinate with sales and marketing; grow product support business.
• Maintain supplier relations and ensure customer satisfaction.

Skills

Heavy equipment management

Product support

Customer service

Scheduling & expediting

MS Office

Safety compliance

Crane brand knowledge

Education

High School Diploma or GED

Technical degree preferred

Tools

MS Office Suite

Scheduling software

Job description

The Service Manager is responsible for leading all service operations including customer relations, P&L budgeting for the department, training of all service employees, overseeing the technician’s work area, prioritization of work orders and ensuring all safety protocols are being followed.This position will be located at the Kansas City, MO branch for MGX Equipment Services and reports to the Branch Manager.ESSENTIAL JOB FUNCTIONS:Ensure superior aftermarket service and support for parts, technical service, and related customer requirements.Provide skilled technical employees to assist customers in solving field problems involving installation, operation, repair or machine modification and related parts and warranty support ensuring customer and distributor expectations are met.Negotiate warranty settlements and administer product warranty program.Coordinate and administer Service Bulletins and Product Improvement Programs.Interpret and investigate customer inquiries for parts, service and warranty problems.Maintain supplier relations pertaining to parts, service and warranty. Coordinate efforts with sales & marketing staff.Responsible for growth & development of product support business including reimbursable service work.Participate in long range business planning activities.Other duties as assigned.JOB REQUIREMENTS:High School Diploma or GED required; Technical Degree preferred.Minimum of five (5) years of experience in heavy construction equipment management or product support.Experience specific with mobile hydraulic and crawler cranes required. Experience with Manitowoc, National and Grove crane brands is beneficial.Familiarity with scheduling and expediting the turnaround of a rental fleet is preferred.Exceptional customer service and organizational skills.Must be proficient in Microsoft Office Suite.Minimal travel required.HEALTH & SAFETY REQUIREMENTS:Perform job functions in a safe manner.Wear all Personal Protective Equipment (P.P.E.) required by Company policy for the job being performed.Know and follow established job specific and facility wide safety and health procedures and rules.Actively participate in safety and health training and demonstrate competency based on training received.Bring safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can.WORKING CONDITIONS:This is a full-time position with typical 1st shift working hours. Overtime and weekend work may be possible based on business conditions.The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position will be located in an office environment, with considerable exposure to elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises. While performing the duties of this job, the employees is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. There is frequent lifting and/or moving of up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus.BENEFITSCompetitive total rewards package including benefits and 401(k) beginning day one of employmentContinuing education and training opportunities, tuition reimbursement for those who qualifyVacation and Holiday payPaid Parental LeaveAnd much more!