Restaurant General Manager

Workstream; Lakeland (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Daily Pay & Electronic Pay

Paid Time Off + Holidays

Health insurance: Medical, Dental &amp

401 K/ Retirement

Growth and advancement opportunities

Job summary

Popeyes Lakeland location is seeking a Restaurant General Manager to lead the team in delivering a memorable fast-food dining experience. You will drive guest satisfaction, oversee front-of-house and back-of-house operations, and manage training, scheduling, and production planning.

The role emphasizes strong leadership, operational excellence, and the ability to grow the team while adhering to brand standards and financial targets.

Qualifications

• Strong attention to detail and a passion for food quality and presentation.
• Ability to work effectively in a team environment and communicate clearly with team members in a fast-paced environment.
• Previous experience in a kitchen or food service environment is preferred but not required.

Responsibilities

• Oversee daily restaurant operations and ensure high food quality and customer service.
• Manage production planning, scheduling, and adherence to cost controls.
• Lead onboarding, training, and development of team members to support growth.

Skills

Attention to detail

Team communication

Food service experience

Job description

Pulse is seeking a Restaurant General Manager to lead our team! You will be responsible for providing customers with a memorable fast food dining experience. The Restaurant Manager is passionate about providing Guests with the best experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.

Essential Duties and Responsibilities

Training and Execution:

• Service KARS
• Batter Fry, Prep, Sandwich, and Baking procedures
• Onboarding of new Team Members includes Interviewing, selection, and review of Wisely pay card, uniforms, and training schedule
• BOH neat, cleaned, and organized with supermarket appearance
• Production Planning
• Production team echoes FOH requests for product
• Build-to and Yields
• Filtering and Boil-out of fryer procedures "The Bonafide Chicken."

Administrative Work:

• Daily review of the previous day - sales, labor, SOS, rSuccess, ACR, discounts, voids, overrings, and deletes
• Weekly food orders based on forecasted sales
• Weekly review of food cost purchases on Monday
• Weekly forecasted sales & schedules reviewed with the Service Manager by Wednesday at 5 pm
• Weekly schedules posted in a restaurant by EOD Thursday once approved by DM
• Ensure the Production Team is up to date on the PA
• Complete Manager and Production team reviews
• Weekly Seasoning levels to ensure a minimum of 24-hour marination of chicken
• Management goal setting, all shift execution.

Follow Up:

• Communicates with the Service Manager regarding ongoing issues with the team
• Outside Maint: back door, dumpster, drive-thru pads, below drive-thru window
• Prep, batter fry, and dish areas are neat, clean, and organized with shelving in supermarket appearance
• Walk-in cooler and freezer are neat, clean, and organized, with shelving in supermarket appearance
• Grow Sales, Transactions and Check Average
• Grow profitability through managing the P&Ls
• Ensures Zenput is being utilized. All tasks completed in Zenput
• Manager Meetings/Team Meetings performed periodically
• Team Member reviews are being completed
• Develop a bench for future managers; at least two employees on the Pros Team
• Training strategies in place/monitor Popeyes Academy average completions
• Placing nonfood orders adhering to the declining budget
• Ensure overall restaurant image is upheld
• Proper BOH closing procedures
• Owning the community
• Staffing levels

Requirements:

• Strong attention to detail and a passion for food quality and presentation.
• Ability to work effectively in a team environment and communicate clearly with team members in a fast-paced environment.
• Previous experience in a kitchen or food service environment is preferred but not required.
• Ability to stand on your feet for a minimum of 4 hours and up to 8-10 hours.
• Capable of reaching overhead, bending, lifting, pushing and pulling up to 50 lbs without assistance.
• Willingness to work weekends, holidays, and flexible shifts
• Motivation to learn and follow directions.
• Black Dress Pants and Non-Slip Shoes: Provide your own attire for a professional appearance and safety in the workplace.
• Working Hours: Works up to 45-50 hours per week.

Work Environment:

• Fast-paced restaurant setting
• Exposure to kitchen equipment and cleaning chemicals
• May involve working in hot or cold conditions

Benefits:

• Competitive Pay and Bonus Opportunities
• Daily Pay & Electronic Pay
• Paid Time Off + Paid Thanksgiving & Christmas Holidays
• Discounts and Perks
• Shift Meal
• Health insurance: Medical, Dental & Vision
• 401 K/ Retirement
• Fun and Fast-Paced Work Environment
• Opportunities for Growth and Advancement

Location: 4904 - Lakeland - Tampa

Popeyes® is not like most fast-food chains. With freshly prepared food and a recipe that's remained unchanged for nearly 50 years, Popeyes® restaurants are deeply proud of their food and their heritage - and they want to share that pride with you!
Find out how you can continue the Louisiana tradition of cooking for guests and serving each other with love, by joining a Popeyes® restaurant team near you.