Service Manager

Camping World Holdings, Inc.; Kansas City (KS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

401(k)

Employee assistance program

Roadside assistance

Discounts

Parental leave

Tuition reimbursement

On-the-job training

Benefits package

Job summary

Camping World Holdings, Inc. is seeking an Operations Manager to lead the Service Department and maximize profitable installation and service activities.

The role emphasizes supervising shop staff, ensuring quality workmanship, and maintaining safe, productive operations across installation projects. The candidate will train employees on new products, monitor labor efficiency, review budgets with the Service Manager, and uphold strong customer service from cradle to grave.

Qualifications

• Read and interpret safety rules and maintenance manuals.
• Plan and prepare work schedules for optimum coverage.
• Communicate professionally and tactfully.
• Prioritize work and write reports.
• Provide accurate information to customers.
• Willingness to take on additional tasks from management.
• Supervisory experience preferred.

Responsibilities

• Maximizes installation sales and service fees through quality installations.
• Supervises daily Service Department activities.
• Trains staff on new products and safety procedures.
• Monitors schedules, productivity, and labor control reports.
• Maintains cradle-to-grave customer service.
• Reviews departmental budget with Service Manager.

Skills

Reading documents

Multitasking

Communication

Report writing

Customer service

Problem solving

Supervisory experience

Basic math

Service knowledge

Forklift operation

Driver's license

Physical stamina

Tools

Forklift certification

Job description

Camping World is seeking an Operations Manager for our growing team.

What You’ll Do:

• Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs
• Supervises daily Service Department activities
• Supervises shop personnel providing support with technical installations
• Trains employees on new products and safety procedures
• Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports
• Tracks monthly departmental results
• Reviews departmental budget with Service Manager to maximize installation sales and fees
• Assures productivity standards are met
• Provides “cradle to grave” customer service
• May answer phones and provide assistance
• Maintains a safe work area for customers and coworkers
• Performs other miscellaneous duties as assigned
• May cross train to perform other duties

What You’ll Need to Have for the Role:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage
• Ability to communicate in a professional and tactful manner
• Ability to prioritize work assignments & analyze and write reports
• Ability to provide accurate and helpful information to customer
• Ability to handle problems and facilitate successful outcomes
• Willingness to accept additional tasks, duties and/or direction from management
• Some supervisory experience preferred
• Basic math skills
• Comprehensive knowledge of product installation activities
• Working knowledge of the activities, methods, procedures and policies of a Service Department environment
• General knowledge of products, installation schedules, product prices and current sale items
• Forklift experience/certification preferred or ability to be certified required
• Valid Driver’s License Required
• May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending
• Exposure to heights and hazards related to working with electrical and welding equipment
• Environmental conditions include heat, cold, humidity, noise, dust and wetness

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $60,000 - $90,000 or more. This is a variable pay role with uncapped variable pay.

• Paid Time Off
• 401(k)
• an Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!
• Part-time associates are offered access to dental & vision coverage!
• for more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.