Service Manager

Rosauers Supermarkets Inc.; Kalispell (MT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Bonus eligible

Health care plan

Retirement plan

Paid time off

Life insurance

Life flight insurance

Pet insurance

Employee discounts

Scholarships

Leadership training

Employee assistance program

Job summary

Rosauers Supermarkets Inc. in Kalispell, MT is seeking a Store Leader to oversee daily operations and guide a team of frontline staff.

You will work closely with the Store Manager and Assistant Manager to recruit, train, and develop team members, while ensuring high standards of service and store performance. The role focuses on leadership, operations and customer satisfaction, with opportunities for advancement within a growing regional grocery chain in the Northwest.

Qualifications

• Demonstrated leadership abilities with a focus on developing teams.
• Strong communication and interpersonal skills for staff and customers.
• Experience in recruitment, onboarding and training of new hires.
• Ability to oversee store operations and drive performance.

Responsibilities

• Support Store Manager and Assistant Manager with daily operations.
• Oversee recruitment and training of new team members.
• Ensure productivity and professional development of staff.
• Delegate tasks and supervise business operations.
• Participate in performance evaluations.
• Address customer concerns promptly to maintain good relations.
• Monitor operations to meet profit objectives and provide regular reports.
• Ensure policy adherence and proper staffing levels.

Skills

Leadership

Recruitment

Training

Operations

Communication

Job description

Description

We're Rosauers Supermarkets your local neighborhood grocery store. Ever since we first opened our doors in the heart of Spokane, Washington, we've been a gathering place for those who appreciate sharing delicious food with others. We're all about fostering a local community of food enthusiasts - individuals who get a kick out of exploring the corners of our store, finding new foods to add to their pantry. We stock the freshest ingredients alongside a wide selection of groceries that cater to every taste and preference. But it doesn't stop at our shelves - we're here to curate memorable shopping experiences for each person that walks through our doors. Our secret ingredient? Our incredible team who encourage each customer to be part of these experiences, immersing themselves in the world of food.

What You'll Do:

• Help the Store Manager and Assistant Manager with day-to-day operations.
• Oversee recruitment and training of new team members.
• Ensure team members work productively and develop professionally.
• Delegate responsibilities and supervise business operations.
• Help direct our team member performance evaluation process.
• Handle customer complaints or concerns quickly and professionally to maintain good customer relationships.
• Evaluate and improve operations and financial performance. Establishing and achieving business and profit objectives.
• Prepare regular reports for upper management.
• Ensuring team members follow company policies and procedures.
• Monitor store activity and ensuring it is properly provisioned and staffed.
• Perform other tasks as assigned.

Benefits & Perks:

• Amazing earning potential, you'll be paid weekly.
• Bonus eligible position (see details below)
• Health Care Plan (Medical, Dental, Vision, Prescription)
• Retirement Plan (Pension, 401k + Company Match)
• Paid Time Off (Vacation, Sick, Holidays)
• Life Insurance (Basic, Voluntary, AD&D)
• Life Flight Insurance
• Pet Insurance Options
• Employee Discounts
• Scholarship Opportunities
• Leadership Training
• Employee Assistance Program

Position is eligible for a semi-annual bonus from 0 - 20% of base wages considering company performance and position goals met.

Note: Benefit eligibility may vary based on role, length of service, store location, hours worked, and any applicable collective bargaining agreement.

Requirements

• Candidates must be 18+ years or older
• Complete a pre-employment background check
• Must be able to lift, carry and push 25 pounds
• Outstanding organizational and leadership skills
• Strong understanding of leadership principles
• Excellent communication skills

Since being founded, we’ve:

• Grown to 2,000+ employees
• Opened 23+ store locations in the PNW
• Won multiple awards in our community

Not for you? Check our other opportunities:

Rosauers Supermarkets is an equal opportunity employer and is committed to hiring a diverse team.