Roofing Service Estimating Manager

FoxHaven Roofing Group; Jensen Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual Bonus

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

FoxHaven Roofing Group is seeking a Service Manager to lead the Roof Repair Division, driving service sales, managing customer relationships, and coordinating field operations for repair projects. You will oversee diagnostics, estimating, scheduling, and team leadership to ensure safe, efficient, and high-quality outcomes.

The role emphasizes strong customer service, operational excellence, and continual process improvement within a dynamic roofing environment in Jensen Beach, FL.

Qualifications

• Extensive knowledge of residential and commercial roofing systems.
• Strong diagnostic skills to identify leaks and repair needs.
• Proven ability to manage customer expectations and build trust.

Responsibilities

• Meet with homeowners for roof repair appointments and consultations.
• Inspect roofs to identify leaks and repair requirements; prepare estimates.
• Oversee daily repair operations, scheduling, and field communication.
• Lead and develop service technicians; ensure work meets FoxHaven standards.

Skills

Customer service

Roofing estimates

Team leadership

Scheduling

Field operations

Client relations

Tools

CRM software

Estimating software

Job description

Position Summary

The Service Manager is responsible for leading FoxHaven’s Roof Repair Division by managing service sales, customer relationships, field operations, and repair project execution. This role combines roofing diagnostics, customer consultation, estimating, scheduling, and team coordination to ensure every repair project is completed safely, efficiently, and to the highest quality standards.

Benefits

• Annual Bonus
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Essential Duties And Responsibilities

Customer Service & Repair Sales

• Meet with homeowners and customers at scheduled roof repair appointments.
• Perform detailed roof inspections to identify leaks, damage, and repair needs.
• Diagnose roofing issues and provide professional repair recommendations.
• Present estimates, explain solutions, and close repair opportunities.
• Build strong customer relationships through trust, communication, and expertise.
• Maintain excellent customer service throughout the repair process.
• Encourage referrals and repeat business through exceptional service.

Roofing Diagnostics & Estimating

• Inspect residential and commercial roofing systems to determine repair requirements.
• Identify sources of leaks, damage, and potential roofing concerns.
• Prepare accurate estimates, proposals, and work orders.
• Recommend cost‑effective solutions that meet FoxHaven quality standards.
• Utilize roofing knowledge and field experience to support accurate diagnoses.

Service Department Management

• Oversee daily repair operations, scheduling, and workflow management.
• Coordinate service appointments and approved repair projects.
• Communicate project details and customer expectations with field crews.
• Monitor repair progress to ensure jobs are completed on time and within budget.Manage service requests, work orders, and job documentation.
• Identify opportunities to improve efficiency, communication, and customer experience.
• Maintain compliance with company safety standards and procedures.

Team Leadership & Coordination

• Lead, support, and motivate service technicians and field crews.
• Provide direction regarding job expectations, quality standards, and customer requirements.
• Monitor workmanship and ensure completed repairs meet FoxHaven standards.
• Promote accountability, teamwork, and a positive service culture.
• Assist with training and development of service team members.

Operations & Administration

• Coordinate with office administration, vendors, and suppliers to support service operations.
• Manage materials, purchase orders, and job scheduling requirements.
• Maintain accurate CRM records and service documentation.
• Track service department performance and operational metrics.
• Assist leadership with forecasting, reporting, and division growth initiatives.

Qualifications

• Extensive knowledge of residential and commercial roofing systems.
• Strong ability to diagnose roof leaks and recommend effective repair solutions.
• Roofing installation experience highly preferred.
• Previous experience in roofing, construction, service management, or related industries.
• Proven success in customer-facing sales and relationship management.
• Strong leadership skills with the ability to manage and motivate field teams.
• Excellent communication, organization, and problem‑solving skills.
• Experience with estimating, scheduling, and job management processes.
• Ability to work independently while managing multiple priorities.
• Valid driver’s license with ability to travel to customer locations and jobsites.