Service Manager

PSTC; Jefferson (GA); On-site; USD 55,000 - 90,000; Full time

Job summary

PSTC in Jefferson, GA, seeks a Service Department Manager to oversee the branch's Service operations, driving growth and profitability while maintaining high customer service standards.

The role plans and directs activities, sets objectives, and ensures policies are understood and applied. You will collaborate with Parts and outside sales, manage budgets, review results, and promote safety across the team.

Qualifications

• Four years' experience in related field.
• Excellent leadership and communication skills.
• Previous supervisory experience required.
• CDL preferred.
• Positive can-do attitude.
• Strong work ethic and willingness to work extra hours.

Responsibilities

• Assesses present and future needs, trends, problems and profit opportunities of the Service Department.
• Establishes short- and long-term operating and financial objectives for the Service Department.
• Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
• Formulates annual and monthly sales/profit objectives and expense budgets.
• Reviews and appraises the results of activities within the department and takes appropriate action.
• Travels with outside sales force and visits customer locations regularly promoting Service Department and dealerships.
• Works with Parts Manager and outside sales force to improve labor sales efforts.
• Maintains communication within and between all departments within the branch.
• Promotes safe work habits and ensures safety rules are followed.
• Develops and maintains policies and practices to ensure positive employee and customer relations.
• Is familiar with competition and market conditions; informs Director of Service and General Manager as appropriate.
• Coordinates warranty claims with Warranty Manager and processes warranty adjustments fairly.
• Other duties as assigned.

Skills

Leadership

Communication

Supervisory experience

CDL preferred

Positive attitude

Strong work ethic

Education

Equivalent combination of education and experience

Job description

Location: Jefferson, 1755 Dry Pond Road, Jefferson, GA 30549, USA

Position Summary

Responsible for the day-to-day operation of the branch's Service Department in compliance with established policies and procedures. Plans, directs and controls the activities of the Service Department to ensure the overall growth and profit objectives are met. Formulates the major objectives, specific plans, plan procedures and programs for the Service Department; evaluates the department's results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs. Include the following. Other duties may be assigned.

Responsibilities

• Assesses present and future needs, trends, problems and profit opportunities of the Service Department.
• Within the Company's overall plans and policies, establishes short- and long-term operating and financial objectives for the Service Department.
• Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
• Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
• Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
• Travels with outside sales force and owns on to customer locations on a regular basis promoting Service Department and dealerships.
• Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force.
• Maintains appropriate communication within and between all departments within the branch.
• Promotes safe work habits and ensures that safety rules are followed.
• Develops and maintains policies and practices which will ensure positive employee and customer relations.
• Is familiar with the activities of competition, market conditions and department operation; keeps the Director of Service and if appropriate General Manager informed.
• Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An equivalent combination of education and experience is acceptable.

• CDL preferred.
• Minimum of four years' experience in related field.
• Must display excellent leadership and communication skills.
• Requires previous supervisory experience.
• Must have positive can-do attitude.
• Must have strong work ethics and commitment to extra hours when needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.