Service Manager

SantaFe Qatar; Industry (Beaver County); On-site; USD 70,000 - 110,000; Full time

Job summary

SantaFe Qatar is seeking an experienced Transportation Operations Manager to oversee daily bus service operations in Beaver County, ensuring schedule adherence, on-time performance, and high customer satisfaction. You will coordinate service disruptions, contingency planning, and emergency response while driving data‑driven improvements.

Lead and mentor engineers and technical staff, foster teamwork, and develop training programs to enhance technical expertise and leadership.

Qualifications

• Experience managing daily bus service operations.
• Ability coordinate service disruptions and crisis management.
• Strong data analysis for performance metrics.

Responsibilities

• Manage daily bus service operations, ensuring schedule adherence, customer satisfaction, on-time performance, and service reliability.
• Coordinate service disruptions, contingency planning, crisis management, and emergency response.
• Monitor service performance metrics, analyzing trends, identifying areas for improvement, and implementing data-driven solutions.
• Provide technical expertise in fleet-wide engineering and maintenance programs, optimizing asset utilization and lifecycle management.
• Oversee maintenance and repair of bus systems, including mechanical, electrical & electronic components, ensuring compliance with industry standards.
• Ensure safety and regulatory compliance in engineering & maintenance activities, conduct audits and risk assessments.
• Lead and mentor engineers & technical staff, providing guidance, support, coaching, and development opportunities.
• Foster teamwork, employee engagement, collaboration, open communication, and a culture of continuous improvement.
• Develop and implement training programs for professional development, enhancing technical expertise &leadership skills.

Skills

Operations management

Data analysis

Team leadership

Customer service

Crisis management

Job description

• Manage daily bus service operations, ensuring schedule adherence, customer satisfaction, on-time performance, and service reliability
• Coordinate service disruptions, contingency planning, crisis management, and emergency response
• Monitor service performance metrics, analyzing trends, identifying areas for improvement, and implementing data-driven solutions
• Provide technical expertise in fleet-wide engineering and maintenance programs, optimizing asset utilization and lifecycle management
• Oversee maintenance and repair of bus systems, including mechanical, electrical & electronic components, ensuring compliance with industry standards
• Ensure safety and regulatory compliance in engineering & maintenance activities, conduct audits and risk assessments
• Lead and mentor engineers & technical staff, providing guidance, support, coaching, and development opportunities
• Foster teamwork, employee engagement, collaboration, open communication, and a culture of continuous improvement
• Develop and implement training programs for professional development, enhancing technical expertise &leadership skills

Requirement

• Manage daily bus service operations, ensuring schedule adherence, customer satisfaction, on-time performance, and service reliability
• Coordinate service disruptions, contingency planning, crisis management, and emergency response
• Monitor service performance metrics, analyzing trends, identifying areas for improvement, and implementing data-driven solutions
• Provide technical expertise in fleet-wide engineering and maintenance programs, optimizing asset utilization and lifecycle management
• Oversee maintenance and repair of bus systems, including mechanical, electrical & electronic components, ensuring compliance with industry standards
• Ensure safety and regulatory compliance in engineering & maintenance activities, conduct audits and risk assessments
• Lead and mentor engineers & technical staff, providing guidance, support, coaching, and development opportunities
• Foster teamwork, employee engagement, collaboration, open communication, and a culture of continuous improvement
• Develop and implement training programs for professional development, enhancing technical expertise &leadership skills

Experience And Education

• Ensure exceptional customer service, addressing complaints, feedback, concerns, and suggestions in a timely & professional manner
• Implement customer service initiatives, improving satisfaction, loyalty, retention, and advocacy through proactive engagement
• Monitor service quality, identifying areas for improvement, conducting customer surveys, and analyzing feedback
• Develop and manage budgets for engineering & maintenance activities, ensuring cost-effectiveness and resource optimization
• Ensure compliance with regulatory requirements, industry standards, company policies, safety protocols, and environmental regulations
• Implement business continuity management plans, risk mitigation strategies, and disaster recovery procedures