Service Manager

Management Solutions, Inc; Houston (TX); On-site; USD 90,000 - 125,000; Full time

Job summary

Management Solutions, Inc in Houston, TX is seeking an experienced Service Manager to lead our heavy equipment service team. You will oversee repair and maintenance for customer machines and rental fleet, coordinate technicians, and ensure cost-effective service delivery.

The ideal candidate has 8+ years in heavy equipment service, Cummins certification preferred, and proven leadership to drive customer relations and warranty processes.

Qualifications

• 8+ years of hands-on experience in heavy equipment service.
• Cummins certification preferred.
• Five+ years in leadership/ supervisory roles is required.

Responsibilities

• Manage all repair and maintenance work for customer machines and rental fleet equipment
• Supervise service department personnel
• Manage customer relations and service invoicing process
• Financial management of the service department with full P&L responsibility
• Coordinate staffing and training for technicians; acquire new service business and estimate repair costs
• Manage warranty claim submission with manufacturers

Skills

Diagnostics software

Hydraulics

Electrical systems

Pneumatic

Diesel engines

Tools

Diagnostics software

Job description

Qualifications

Preferred that applicant is Cummins Certified.

Applicant must have 8 plus years of hands-on experience preferably in heavy equipment and show proficiency in hydraulics, electrical, pneumatic, and diesel engines. This position will be responsible for servicing off-road heavy construction equipment such as excavators, material handlers, wheel loaders, and many more off-highway trucks/equipment. We are looking for a leader who is a team player, and who can work with other shop technicians to accomplish projects in an efficient manner and show proficiency in:

• Diagnostics and manufacture diagnostic software
• Hydraulics and repair of hydraulics
• Electrical systems
• Pneumatic
• Diesel engines

Company represents some of the top brands in the industry including, Hyundai, Construction Equipment, Bell Off-Road Trucks, Manitou, Sakai, Dynapac and other products.

KEY JOB RESPONSIBILITIES:

• Manage all repair and maintenance work for customer machines and Companyrental fleet equipment
• Supervise service department personnel
• Managing customer relations and service invoicing process
• Financial management of the service department, and fullP&L responsibility
• Manage staffing and retention of service personnel. - Coordinate training for technicians
• Acquiring new service business and estimate repair costs accurately and timely
• Manage warranty claim submission process with manufacturers
• We are only looking for candidates with five plus years of experience in the heavy equipment service industry
• Management or supervisory experience isrequired