Service Manager

Cintas Corporation; Hickory (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Skills Development and Training

Job summary

Cintas Corporation in Hickory, NC, is seeking a Service Manager to lead customer-facing teams. Responsibilities include overseeing team performance, hiring, and training while ensuring high customer satisfaction.

The ideal candidate will manage various operational aspects and support direct reports by visiting customer locations. Join Cintas to work in a dynamic environment that prioritizes safety and service excellence.

Qualifications

• Experience in industrial sales or customer service preferred.
• Availability to start within two weeks after offer is made/accepted.

Responsibilities

• Directly manage customer-facing Service team.
• Oversee team performance and foster a safe working environment.
• Resolve customer-related issues and achieve sales and operational goals.

Skills

Valid driver's license

Customer service experience

Education

High School Diploma/GED

Bachelor's Degree or equivalent work experience

Job description

Service Manager

Location: Hickory, NC, US, 28602

Requisition Number: 224127

Job Description

Cintasis seeks a Service Manager to directly manage our customer‑facing Service team. Responsibilities include hiring and performance management, overseeing overall team performance, fostering a safe working environment, resolving customer‑related issues, training the team on effective sales techniques, providing goodwill support at customer sites while maintaining high customer satisfaction, achieving sales, profit, inventory, and payroll goals, managing a budget, and addressing operational issues that affect service. Hands‑on support of direct reports includes accompanying service representatives or visiting customers alone when necessary, to assist in the pick‑up and delivery of products or services; driving a company‑owned vehicle to and from customer locations; lifting, carrying, and walking Cintas products in and out of customer accounts while maintaining world‑class service and goodwill to customers; and performing managerial duties.

Skills/Qualifications

Required

• Valid driver's license
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred

Preferred

• Experience in industrial sales or customer service
• Availability to start within two weeks after offer is made/accepted

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get ready to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye‑wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get ready for the workday. Headquartered in Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq‑100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

Nearest Major Market: Hickory
Job Segment: Service Manager, Payroll, Performance Management, Manager, Customer Service, Finance, Human Resources, Management