Service Manager

United Rentals; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

United Compassion Fund

Employee discount program

Career development & promotionalOpport

Additional vacation

Buy up program

Early wage access

Paid sick leave

Inclusive culture

US benefits package

Job summary

United Rentals, the world’s largest equipment rental provider, is seeking a Service Manager in Grand Rapids, MI. You will lead a major maintenance enterprise, hire and motivate a team of Service Technicians, and work closely with the Branch Manager to drive efficiency and customer satisfaction.

You will ensure equipment is properly maintained and repaired, oversee the parts department, and manage budgets and performance metrics.

Qualifications

• High school diploma required; trade-school degree a plus; bachelor’s degree preferred.
• Valid driver's license with acceptable driving record.
• Extensive equipment fleet maintenance and leadership experience.
• 5 years of service and maintenance experience and a minimum of 3 years supervisory experience.
• Strong motivational and leadership skills.
• Excellent customer service skills.
• Strong knowledge of maintenance accounting and P&L.
• Basic computer skills (Excel).

Responsibilities

• Motivate, coach and train technicians to exceed time and quality standards and comply with repair and maintenance processes.
• Staff the location adequately based on skills and workload.
• Responsible for R&M, P&L and associated costs/budget.
• Lead, plan, measure and continuously improve all service and maintenance performance metrics.
• Oversee parts department activities to ensure optimal customer service, technician productivity and cost control.
• Evaluate performance and promotability of team members.
• Identify and provide necessary skills training and regular coaching.
• Promote a culture of safety and discipline through leadership and accountability.

Skills

Leadership

Customer service

P&L knowledge

Maintenance management

Team development

Driver's license

Education

High School diploma

Bachelor’s degree preferred

Tools

Excel

Job description

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Service Manager, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

Responsibilities

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes.
• Staff the location adequately based on skills and workload.
• Responsible for R&M, P&L and associated costs/budget.
• Lead, plan, measure and continuously improve all service and maintenance performance metrics.
• Oversee parts department activities to ensure optimal customer service, technician/shops/OEC productivity and cost control.
• Evaluate performance and promotability of team members.
• Identify and provide necessary skills training and regular coaching.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication.
• Other duties assigned as needed.
• This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Requirements

• High School diploma required; trade‑school degree a plus; bachelor’s degree preferred.
• Valid driver’s license with acceptable driving record.
• Extensive equipment fleet maintenance and leadership experience.
• 5 years of service and maintenance experience and a minimum of 3 years supervisory experience.
• Strong motivational and leadership skills.
• Excellent customer service skills.
• Strong knowledge of maintenance accounting and P&L.
• Basic computer skills (Excel).

Benefits

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation
• Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture
• Explore our comprehensive U.S. benefit offerings
• For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law.

If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

We proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success.