Service Manager

Cintas; Fort Wayne (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading service provider in Fort Wayne is seeking a Service Manager to directly manage the customer-facing team. You will oversee performance, provide leadership, and ensure high levels of customer satisfaction while managing operational issues. Candidates should have a High School Diploma, an active driver's license, and meet DOT requirements. This role offers competitive pay and comprehensive benefits.

Benefits

Competitive Pay

401(k) with Company Match

Paid Time Off and Holidays

Skills Development and Career Advancement

Qualifications

• Qualified candidates must meet DOT requirements for driving a regulated vehicle exceeding 10,000 lbs.
• Must have an active driver's license and be at least 21 years of age.
• Obtain a DOT medical certification before starting.

Responsibilities

• Manage customer-facing Service team and oversee performance.
• Provide leadership and ensure customer satisfaction.
• Assist service representatives with pick-up and delivery.

Skills

Ability to meet physical requirements

Experience in industrial sales or customer service

Education

High School Diploma/GED; Bachelor's Degree preferred

Job description

Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service.

Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Skills/Qualifications

Required:

• The ability to meet the physical requirements of the position
• High School Diploma/GED; Bachelor's Degree preferred

Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:

• Have an active driver's license
• Be at least 21 years of age
• Obtain a DOT medical certification
• Provide documentation regarding their previous employment

Preferred:

• Experience in industrial sales or customer service

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Cintas also provides:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.