Service Manager

Rosauers Supermarkets Inc.; Ellensburg (WA); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Life insurance

Employee discounts

Scholarship opportunities

Leadership training

Employee assistance program

Job summary

Rosauers Supermarkets Inc. is seeking a Store Leader to assist the Store Manager and help supervise day-to-day operations in our Washington stores. You will oversee recruitment and training, ensuring team members work productively and develop professionally, while guiding performance and customer relations.

The role emphasizes strong leadership, organization, and communication, with weekly pay, a semi-annual bonus, and comprehensive benefits. Equal opportunity employer.

Qualifications

• Must be 18+ years old.
• Pre-employment background check required.
• Ability to lift, carry and push 25 pounds.
• Outstanding organizational and leadership skills.
• Strong understanding of leadership principles.
• Excellent communication skills.

Responsibilities

• Assist Store Manager and Assistant Manager with day-to-day operations.
• Oversee recruitment and training of new team members.
• Ensure team members work productively and develop professionally.
• Delegate responsibilities and supervise business operations.
• Assist with team member performance evaluations.
• Handle customer complaints quickly and professionally.
• Evaluate and improve operations and financial performance; set objectives.
• Prepare regular reports for upper management.
• Ensure adherence to company policies and procedures.
• Monitor store activity; ensure appropriate staffing and provisioning.
• Perform other tasks as assigned.

Skills

Leadership skills

Communication

Organizational skills

Recruitment & Training

Job description

Description

We're Rosauers Supermarkets your local neighborhood grocery store. Ever since we first opened our doors in the heart of Spokane, Washington, we've been a gathering place for those who appreciate sharing delicious food with others. We're all about fostering a local community of food enthusiasts - individuals who get a kick out of exploring the corners of our store, finding new foods to add to their pantry. We stock the freshest ingredients alongside a wide selection of groceries that cater to every taste and preference. But it doesn't stop at our shelves - we're here to curate memorable shopping experiences for each person that walks through our doors. Our secret ingredient? Our incredible team who encourage each customer to be part of these experiences, immersing themselves in the world of food.

What You'll Do:

• Help the Store Manager and Assistant Manager with day-to-day operations.
• Oversee recruitment and training of new team members.
• Ensure team members work productively and develop professionally.
• Delegate responsibilities and supervise business operations.
• Help direct our team member performance evaluation process.
• Handle customer complaints or concerns quickly and professionally to maintain good customer relationships.
• Evaluate and improve operations and financial performance. Establishing and achieving business and profit objectives.
• Prepare regular reports for upper management.
• Ensuring team members follow company policies and procedures.
• Monitor store activity and ensuring it is properly provisioned and staffed.
• Perform other tasks as assigned.

Benefits & Perks:

• Amazing earning potential, you'll be paid weekly.
• Bonus eligible position (see details below)
• Health Care Plan (Medical, Dental, Vision, Prescription)
• Retirement Plan (Pension, 401k + Company Match)
• Paid Time Off (Vacation, Sick, Holidays)
• Life Insurance (Basic, Voluntary, AD&D)
• Life Flight Insurance
• Pet Insurance Options
• Employee Discounts
• Scholarship Opportunities
• Leadership Training
• Employee Assistance Program

Position is eligible for a semi-annual bonus from 0 - 20% of base wages considering company performance and position goals met.

Note: Benefit eligibility may vary based on role, length of service, store location, hours worked, and any applicable collective bargaining agreement.

Requirements

• Candidates must be 18+ years or older
• Complete a pre-employment background check
• Must be able to lift, carry and push 25 pounds
• Outstanding organizational and leadership skills
• Strong understanding of leadership principles
• Excellent communication skills

Since being founded, we’ve:

• Grown to 2,000+ employees
• Opened 23+ store locations in the PNW
• Won multiple awards in our community

Rosauers Supermarkets is an equal opportunity employer and is committed to hiring a diverse team.