Service Manager

Workstream; El Paso (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Great American Steakhouse in El Paso, a family-owned restaurant since 1977, seeks a Service Manager to oversee front-of-house operations and ensure exceptional guest experiences.

You will train service staff, implement standards, handle inquiries and resolve complaints, and coordinate with kitchen and bar teams to keep service seamless.

Join our welcoming team and help deliver a warm, memorable dining environment with prime cuts and signature drinks.

Qualifications

• Experience in a managerial role within the hospitality industry.
• Strong leadership and communication skills.

Responsibilities

• Oversee front-of-house operations and ensure exceptional guest service.
• Train service staff and implement service standards.
• Handle customer inquiries and resolve complaints.
• Coordinate with kitchen and bar staff to ensure smooth service.

Skills

Leadership

Customer service

Communication

Job description

We are currently looking for a highly organized and customer-focused individual to join our team as a Service Manager at our restaurant. As a Service Manager, you will be responsible for overseeing the front-of-house operations and ensuring excellent customer service. Your duties will include managing and training the service staff, implementing service standards, and maintaining a positive and welcoming atmosphere for guests. You will be responsible for handling customer inquiries and resolving any issues or complaints that may arise. Additionally, you will collaborate with the kitchen and bar staff to ensure smooth coordination between the front-of-house and back-of-house operations. Strong leadership skills, exceptional communication abilities, and a passion for delivering exceptional guest experiences are key qualities for success in this role. If you have previous experience in a managerial role within the hospitality industry and are committed to providing outstanding service, we would love to hear from you.

Welcome to Great American Steakhouse, a cherished member of the El Paso community since 1977! We take immense pride in being a family-owned restaurant, deeply rooted in the local area. Our mission has always been to delight our valued customers with a distinguished array of prime steak cuts meticulously sourced from the top 12% of North American cattle.
As you step through our doors, you'll be greeted with the comforting aroma of homemade bread, a true testament to our commitment to providing a warm and inviting atmosphere. To quench your thirst, our talented mixologists craft incredible signature drinks that perfectly complement your dining experience.
At Great American Steakhouse, we are passionate about creating an environment where you feel welcome, comfortable, and thoroughly satisfied. Our dedicated team is committed to ensuring that every moment spent with us is truly memorable. Join us and embark on a culinary journey that has delighted meat lovers from all corners of the country.
Come and enjoy the exceptional experience that awaits you at Great American Steakhouse!