Service Manager

Cintas Corporation; Cumberland (RI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with company match

Paid time off and holidays

Career advancement opportunities

Employee stock ownership plan (ESOP)

Job summary

Cintas Corporation is seeking a Service Manager in Cumberland, RI to directly manage our customer-facing Service team. You will hire, coach, and appraise staff, while ensuring safe operations and top-level customer satisfaction.

The role requires leadership, hands-on support during field visits, and accountability for sales, profits, inventory and payroll goals. A strong customer-service mindset and a track record in industrial services are preferred.

Qualifications

• Valid driver's license required.
• High School Diploma or GED; Bachelor's Degree or equivalent work experience preferred.
• Experience in industrial sales or customer service preferred.
• Availability to start within two weeks after offer.

Responsibilities

• Directly manage our customer-facing Service team.
• Hire and conduct performance management for the team.
• Provide leadership by fostering a safe working environment.
• Resolve customer-related issues and maintain high customer satisfaction.
• Train the team on effective sales techniques.
• Perform goodwill visits and on-site service with customers when needed.

Skills

Valid driver's license

High School Diploma/GED

Education

Bachelor's Degree or equivalent work experience

Job description

Title: Service Manager

Location

Cumberland, RI, US, 02864

Requisition Number: 234893

Job Description

Cintasis seeking a Service Manager to directly manage our customer facing Service team. Responsibilitiesinclude hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventoryand payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Skills/Qualifications

Required

• Valid driver's license
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred

Preferred

• Experience in industrial sales or customer service
• Availability to start within two weeks after offer made/accepted

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service

Organization: Rental

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift

Nearest Major Market: Providence

Nearest Secondary Market: Rhode Island

Job Segment: Payroll, Manager, Service Manager, Performance Management, Finance, Management, Customer Service, Human Resources