Service Manager

Lou Fusz Automotive Network, Inc.; Creve Coeur (MO); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Prescription coverage

Dental coverage

401(k) Plan

Pension Plan

Sick leave and vacation

Funeral Leave

Short-Term Disability

Accident Coverage

Critical Illness Insurance

Vision Coverage

Life Insurance

Résumé du poste

Lou Fusz Mazda is seeking an experienced Service Manager to lead our Service Department and drive an exceptional customer experience. You will build and guide a high-performing team, manage daily operations, and uphold high standards for quality and profitability.

You will mentor Service Advisors and technicians, collaborate with Parts and Sales, and promote manufacturer-recommended maintenance programs. A strong emphasis on teamwork and ethical service is required.

Qualifications

• Previous automotive dealership service management or service leadership experience is required or preferred.
• Strong understanding of dealership fixed operations and service profitability is essential.
• Proven leadership and team-development skills are required.
• Excellent customer service and conflict-resolution abilities are critical.

Responsabilités

• Lead, coach, and develop Service Advisors, technicians, and other service personnel.
• Create a positive, professional work environment focused on teamwork and employee development.
• Oversee the day-to-day operation and workflow of the Service Department.
• Deliver an outstanding customer experience and build long-term customer relationships.
• Monitor customer satisfaction and address concerns promptly and professionally.
• Set and monitor departmental goals for sales, productivity, efficiency, and profitability.
• Collaborate with Service Advisors to maximize opportunities with honest, customer-focused recommendations.
• Ensure timely, accurate completion of repairs and monitor workflow.
• Recruit, onboard, train, and retain talented service employees and maintain staffing levels.

Connaissances

Leadership

Customer service

Coaching

Communication

Conflict resolution

Organizational skills

Multi-tasking

Ethical practices

Driving record clean

Dealership technology

Outils

Service-management systems

Description du poste

Lou Fusz Mazda

Join the Lou Fusz Mazda Leadership Team

At Lou Fusz Mazda, we believe our employees are our greatest asset. We’re looking for an experienced, driven, and customer-focused Automotive Service Manager to lead our Service Department and help us continue delivering the exceptional experience our customers expect.

This is an opportunity for a proven automotive service professional who knows how to build a team, develop employees, create loyal customers, and operate a successful service department. If you’re a leader who enjoys helping people succeed and takes pride in creating a positive, productive work environment, we want to talk with you.

What You'll Do

As Service Manager, you will oversee the daily operations of the Service Department while developing your team and maintaining high standards for customer satisfaction, productivity, quality, and profitability.

Key Responsibilities

• Lead, coach, and develop Service Advisors, technicians, and other service personnel
• Create a positive, professional work environment focused on teamwork and employee development
• Oversee the day-to-day operation and workflow of the Service Department
• Deliver an outstanding customer experience and build long-term customer relationships
• Monitor customer satisfaction and address customer concerns promptly and professionally
• Establish and monitor departmental goals for sales, productivity, efficiency, and profitability
• Work closely with Service Advisors to maximize opportunities while ensuring recommendations are honest and customer-focused
• Monitor repair orders and workflow to help ensure timely, accurate completion of repairs
• Help recruit, onboard, train, develop, and retain talented service employees
• Maintain appropriate staffing levels to support business needs
• Monitor technician productivity and shop efficiency
• Maintain high standards for repair quality and professionalism
• Promote manufacturer-recommended maintenance and dealership service programs
• Maintain a clean, safe, organized, and professional Service Department
• Work collaboratively with Parts, Sales, and dealership leadership
• Ensure dealership policies, manufacturer requirements, and applicable safety procedures are followed
• Identify opportunities to improve processes, employee engagement, customer retention, and departmental performance

What We're Looking For

Our ideal candidate combines strong operational knowledge with genuine people leadership.

Qualifications

• Previous automotive dealership service management or service leadership experience preferred
• Strong understanding of dealership fixed operations
• Proven leadership and team-development skills
• Strong customer service and conflict-resolution abilities
• Ability to coach and motivate Service Advisors and technicians
• Understanding of service department financial performance and key operating metrics
• Excellent organizational, communication, and follow-through skills
• Ability to manage multiple priorities in a fast-paced dealership environment
• Strong commitment to ethical business practices and customer satisfaction
• Comfortable working with dealership technology and service-management systems
• Valid driver's license and acceptable driving record

What We Offer

Benefits may include:

• Medical, Prescription, Dental Coverage
• Life Insurance
• 401(k) Plan
• Pension Plan
• Sick LeaveVacation
• Funeral Leave
• Voluntary Benefits, including:
• Short-Term Disability
• Accident Coverage
• Critical Illness
• Universal Life
• Cancer Coverage
• Vision Coverage

What Success Looks Like

A successful Service Manager at Lou Fusz Mazda doesn't simply manage repair orders. You build a department people want to work in and customers want to return to.

You’ll focus on creating an environment where technicians can be productive, Service Advisors can develop their careers, customers feel valued, and the entire department works together toward common goals.

Why Lou Fusz?

At the Lou Fusz Automotive Network, we understand that great customer experiences begin with great employee experiences. We believe in developing our people, promoting from within whenever possible, recognizing hard work, and giving employees opportunities to build long-term careers.

Our philosophy is simple: take care of our employees so they can take great care of our customers.

If you're ready to bring your leadership experience to Lou Fusz Mazda and help build an engaged, successful service team, we'd love to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.