MEP Service Manager

DeBra-Kuempel; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Tuition reimbursement

Employee assistance program

Company discounts

Job summary

DeBra-Kuempel in Columbus, Ohio seeks a Service Manager to lead a team of Service Technicians, providing guidance, training, and performance oversight on service and repair projects for assigned customer accounts.

You will collaborate with Account Managers, define technical requirements for HVAC&R work, ensure adherence to policies, manage staffing and on-call rotations, and support customer relations while keeping documentation up to date.

Qualifications

• Strong written and verbal communication skills.
• Ability to interact with all levels of the organization in a proactive, team-based style.
• Completion of industry aptitude test may be required.
• Good organizational skills to achieve profitability and maintain records.
• Emphasis on building strong customer and employee relations.
• Professional appearance and valid driver's license.

Responsibilities

• Manage and monitor performance of service and repair projects within assigned accounts.
• Assist Account Manager in defining technical requirements for HVAC&R service; monitor technicians.
• Provide guidance and training to Service Technicians on their assignments.
• Support Dispatch Coordinators and Service Coordinators in their duties.
• Ensure adherence to company policies and maintain customer/employee relations.
• Support documentation quality and accessibility; ensure availability of customers and staff.
• Assist Account Managers with new and existing accounts; monitor staffing needs.
• Participate in on-call rotation as directed by leadership.
• Provide technical assistance to optimize manpower distribution.
• Provide timely repair/replacement estimates.
• Complete LMS training as required; manage refrigerant inventory.

Skills

Communication skills

Interpersonal skills

Organizational skills

Aptitude test

Customer relations

Professional appearance

Driver's license

Job description

Job Summary

DeBra-Kuempel is seeking to fill a Service Manager position in our Columbus, Ohio location. As a Service Manager, you will lead your team of Service Technicians by providing assistance, guidance, and training. You will have the opportunity to manage and monitor the performance of service and repair projects within your Account Team. This is a great opportunity for the ideal candidate to work with an established Service Account Team and continue to assist with the growth of our business.

Essential Duties & Responsibilities

• Manage and monitor the performance of service and repair projects within the assigned customer accounts.
• Assist the Account Manager in defining the technical requirements for proper HVAC & R equipment service and repair. Must follow through and monitor the performance of the Service Technicians in meeting these technical requirements.
• Provide assistance, guidance, and training to Service Technicians in performing their respective assignments.
• Provide assistance and guidance to interdepartmental personnel (Dispatch Coordinators and Service Coordinators) in performing their respective assignments.
• Ensure adherence to company/management policies and procedures.
• Cooperate in the management/maintenance of good customer and employee relations.
• Cooperate in the management/maintenance of proper and accurate documentation.
• Ensure personal accessibility to customers and employees.
• Provide assistance and support to Account Managers in management of new and existing accounts.
• Cooperate in the monitoring of employee performance and recommendation of personnel dismissal, reassignment, promotion, and/or additional staffing requirements.
• Participate in the twenty-four hour on-call weekly rotation, as directed by the Vice President.
• Provide technical assistance to the Service Coordinator to ensure the most effective and efficient distribution of manpower.
• Provide customer repair/ replacement estimates in a timely professional manner.
• Complete EMCOR’s required LMS classes.
• Be responsible for refrigerant inventory of technician’s refrigerant usage.

Qualifications

• Working hours 7:30am-4:30pm (additional hours as necessary).
• Strong written and verbal communication skills are required.
• The ideal candidate will demonstrate an ability to interact with all levels of the organization with a positive, engaging, proactive, and team-based style.
• The ideal candidate will satisfactorily complete an industry aptitude test.
• Demonstrating strong organizational skills to achieve operational profitability, document and record retention, and sound procedural operations.
• Building strong Customer and Employee relations is a cornerstone of success in this role.
• A professional appearance is required.
• Must possess a valid driver’s license and proof of insurability.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee may be required to commute to field locations. The employee must have the ability to navigate around job site locations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and also travel to field locations as needed. While visiting field locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the field work environment is usually moderate to loud.

Benefits

DeBra-Kuempel offers a competitive benefits package to non-union employees, including health benefits, paid time off, 401(k), tuition reimbursement, an employee assistance program, company discounts, and more. Employees covered by a collective bargaining agreement will receive benefits as negotiated within their specific CBA and may be eligible to participate in our voluntary supplemental union benefits program.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

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