Service Manager

Texas Roadhouse, Inc.; City of Middletown (NY); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid vacation

Parental leave

Bereavement leave

100% Paid Maternity Leave

Adoption Assistance

Disability Insurance

Life Insurance

Identity Theft Protection

Employee Assistance Program

Business Travel Insurance

401(k) Retirement Plan

Flexible Spending Accounts

Tuition Reimbursements

Monthly Profit-Sharing Program

Quarterly RSU Program

Community involvement opportunities

Annual holiday bonus

Job summary

Texas Roadhouse is seeking a Service Manager to oversee all Front of House daily operations, manage Front of House employees, and ensure Legendary Food and Legendary Service for our guests. This role requires leadership in training, scheduling, and performance management to drive guest satisfaction and adherence to safety standards.

We offer a robust benefits package and a culture that rewards engagement, teamwork, and career growth.

Qualifications

• Medical plans and benefits listed in the Requirements section.
• Dental and Vision Insurance.
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave.
• Adoption Assistance.
• Disability and life-related coverages.
• Identity Theft Protection.
• Employee Assistance Program.
• Travel Insurance and 401(k) Retirement Plan.
• Flexible Spending Accounts and Tuition Reimbursements.

Responsibilities

• Driving sales, steps of service, and guest satisfaction.
• Enforcing employment policies and overseeing restaurant cleanliness and guest safety.
• Providing or directing Front of House training.
• Managing Front of House performance, evaluations, coaching, and discipline.
• Managing liquor orders and costs; enforcing liquor laws and Responsible Alcohol Service.
• Developing key employees, assistant managers, and hourly staff via daily feedback.
• Reviewing applications, interviewing, and hiring Front of House staff.
• Directing work and scheduling before, during, and after opening hours.
• Creating a fun,Safe environment by following core values and goals with contests and incentives.
• Understanding and practicing safe food handling procedures.

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Pay

$62,353.20 - $73,000.00 annually

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience,

As a Service Manager Your Responsibilities Would Include

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.