SERVICE MANAGER

Arlington Holding Company; Cary (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Medical, dental, vision insurance

401(k) with company match

Paid time off

Job summary

Arlington Properties is seeking a hands-on Service Manager in Cary, NC to lead the on-site maintenance team and ensure reliable operations across the community. You will oversee HVAC, plumbing, carpentry, painting, and appliance repairs, while maintaining logs and inventory and managing vendor relations.

You will drive timely responses to service requests, coordinate with the Community Manager on budgets, and uphold safety and Fair Housing standards.

Qualifications

• High school diploma or equivalent (required).
• 3+ years of hands-on maintenance experience (HVAC, electrical, plumbing, carpentry, etc.).
• Prior supervisory or team lead experience preferred.
• Excellent communication and organizational skills.
• EPA or CFC certification required.
• Valid driver's license, auto insurance, and clean driving record.
• Comfortable lifting up to 100 lbs and working in all weather conditions.

Responsibilities

• Lead, train, and inspire the on-site maintenance team.
• Manage all aspects of apartment maintenance - HVAC, plumbing, carpentry, painting, appliances.
• Ensure service requests are completed within 24 hours (gold standard).
• Prepare market-ready apartments within 3-5 days.
• Keep detailed maintenance logs, manage inventory, and maintain equipment.
• Monitor preventative maintenance programs and property inspections.
• Coordinate with the Community Manager on budgeting, project planning, and vendor relations.
• Uphold safety protocols and ensure compliance with Fair Housing standards.
• Provide on-call emergency response (rotating schedule).

Skills

Leadership

Communication

Organizational skills

Prioritization

Team supervision

Safety protocols

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Cary Pines - Cary, NC 27511, Position Type: Full Time, Job Category: Real Estate, Be the Backbone of the Community - Join Arlington Properties as a Service Manager

Do you take pride in solving problems, leading a team, and keeping things running like clockwork? At Arlington Properties, we're looking for a hands-on, proactive Service Manager who's ready to step into a key leadership role and make a real impact in one of our communities.

As Service Manager, you won't just maintain a property—you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water running, and the service requests completed-on time and with care.

What You'll Do

• Lead, train, and inspire the on-site maintenance team
• Manage all aspects of apartment maintenance - HVAC and plumbing to carpentry, painting, and appliance repair
• Ensure service requests are completed within 24 hours (our gold standard!)
• Prepare market-ready apartments within 3-5 days
• Keep detailed maintenance logs, manage inventory, and maintain equipment
• Monitor preventative maintenance programs and property inspections
• Coordinate with the Community Manager on budgeting, project planning, and vendor relations
• Uphold safety protocols and ensure compliance with Fair Housing standards
• Provide on-call emergency response (rotating schedule)

Why You'll Love It Here

• Your work matters. You keep the community functioning and residents happy.
• Your voice is heard. You're trusted to lead and contribute ideas.
• You're part of a team. We succeed together, and we support each other.

What's in It for You - Benefits

• Competitive pay + performance-based bonuses
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Employee rent discounts (where applicable)
• Ongoing training and career development

Qualifications: What We're Looking For

• High school diploma or equivalent
• 3+ years of hands-on maintenance experience (HVAC, electrical, plumbing, carpentry, etc.)
• Prior supervisory or team lead experience preferred
• Excellent communication and organizational skills
• Ability to prioritize, delegate, and respond to service needs efficiently
• EPA or CFC certification required
• Valid driver's license, auto insurance, and clean driving record
• Comfortable working in all weather conditions and physically capable of lifting up to 100 lbs
• Available to work a flexible schedule, including weekends and on-call shifts

Who We Are

Arlington Properties is a respected property management company known for our commitment to quality, community, and taking care of the people who make our properties thrive-our residents and our teams.

Arlington Properties is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law. Reasonable accommodations are available upon request during the application and hiring process.

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