Service Manager

United Rentals; Branch (AR); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Parental Leave

Career Development Opportunities

Paid Sick Leave

Employee Discount Program

Additional Vacation Buy Up Program

Early Wage Access

Job summary

United Rentals is seeking a Service Manager – Customer Equipment Solutions (CES) to lead a team of Service Technicians in Arkansas. The successful candidate will be responsible for improving efficiency and customer satisfaction through effective team management.

You will work closely with the Branch Manager to drive service excellence and operational profitability. This position requires significant service and maintenance expertise, along with strong leadership and customer service skills.

Qualifications

• 5 years of service and maintenance experience and 3 years of supervisory experience.
• Extensive Equipment Fleet Maintenance and leadership experience is necessary.
• Valid driver's license with an acceptable driving record is required.

Responsibilities

• Coordinate and supervise overall quality performance by CES technicians.
• Generate service-related revenue and maintain productivity.
• Schedule and perform timely repairs for equipment.

Skills

Leadership skills

Customer service skills

Maintenance knowledge

Motivational skills

Basic computer skills

Education

High School diploma

Trade-school degree

Bachelor’s degree

Tools

Microsoft Excel

Job description

Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Service Manager – Customer Equipment Solutions (CES) at United Rentals, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you'll do:

• Coordinate and supervise of the overall delivery of quality performance by CES technicians, drivers, and service associates
• Generate service-related revenue
• Schedule and perform timely repairs for rental and customer equipment
• Create work schedules and maintain proper accounting of Service Technician productivity
• Employee training and development
• Other duties assigned as needed

Requirements:

• High School diploma required; trade-school degree a plus; bachelor’s degree preferred
• Valid driver's license with acceptable driving record
• Extensive Equipment Fleet Maintenance and leadership experience
• 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
• Strong motivational and leadership skills
• Excellent customer service skills
• Strong knowledge of maintenance accounting and P&L
• Basic computer skills particularly with Microsoft Excel

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.