Service Manager

Texas Roadhouse, Inc.; Battle Creek (MI); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental Insurance

Vision Insurance

Paid vacation

Parental leave

Maternity leave

401(k) retirement plan

Profit-sharing program

Restricted Stock Units program

Descripción de la vacante

Texas Roadhouse is seeking a legendary Service Manager to oversee all Front of House daily operations, manage front-of-house employees, and ensure Legendary Food and Legendary Service for guests. If you have a passion for people and delivering a legendary guest experience, you will lead trainings, scheduling, and performance management while upholding liquor laws and safety.

The Service Manager will drive sales, maintain high standards of service, and foster a positive atmosphere that aligns

Formación

• Experience leading Front of House teams.
• Proven ability to drive guest satisfaction and sales.
• Ability to train and develop staff.

Responsabilidades

• Drive sales, steps of service, and guest satisfaction.
• Enforce policies and oversee restaurant cleanliness and guest safety.
• Provide Front of House training.
• Manage Front of House performance with evaluations, coaching, and discipline.
• Manage liquor orders and control liquor costs.
• Enforce liquor laws and Responsible Alcohol Service guidelines.
• Develop key employees and hourly staff via daily feedback.
• Review applications and hire Front of House staff.
• Set hours, schedules, and assign tasks during open hours.
• Create a fun, safe team environment with incentives.
• Adhere to safe food handling procedures.

Conocimientos

Leadership

Staff management

Customer service

Training and development

Descripción del empleo

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience,

As a Service Manager Your Responsibilities Would Include

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status.