Service Manager

Bubba's 33; Autryville (NC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Paid time off

Parental leave

401(k) plan

Annual bonus

Profit sharing

Job summary

Bubba’s 33 is seeking a Service Manager to oversee Front of House daily operations, manage Front of House staff, and ensure Legendary Food and Legendary Service for guests. If you have a passion for people and guest experience, apply today!

As Service Manager, you will lead training, scheduling, and performance reviews, while controlling liquor costs and maintaining safety standards in a dynamic restaurant setting.

Qualifications

• Experience leading front-of-house teams in hospitality.
• Strong guest service mindset and communication skills.
• Ability to manage schedules, training, and coaching.
• Knowledge of liquor laws and responsible service guidelines.
• Proven track record of driving sales and guest satisfaction.

Responsibilities

• Drive sales, service steps, and guest satisfaction.
• Enforce employment policies and ensure cleanliness and safety.
• Provide or direct Front of House training.
• Manage Front of House staff performance, including coaching and discipline.
• Oversee liquor orders and costs; enforce safe liquor practices.
• Lead staff development through daily feedback and one-on-ones.
• Review applications, conduct interviews, and hire Front of House staff.
• Schedule work hours and assign tasks across open hours.
• Create a fun, safe environment with core values and incentives.
• Ensure safe food handling procedures are understood and followed.

Skills

People leadership

Guest service

Communication

Operations management

Liquor compliance

Job description

At Bubba’s 33, you’ll take pride in scratch-made food for all, friendly service, and giving back to the community. Experience a dynamic work environment, great benefits, and opportunities for advancement. Are you ready to be a Roadie?

Bubba’s 33, part of the Texas Roadhouse brand family, is looking for a rockstar Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!

As a Service Manager Your Responsibilities Would Include

• Driving sales, steps of service, and guest satisfaction


• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times


• Providing or directing all Front of House training


• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline


• Managing liquor orders and controlling liquor costs


• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines


• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones


• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.


• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant


• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff


• Understanding, managing, and practicing safe food handling procedures

At Bubba’s 33 we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class


• Dental and Vision Insurance


• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave


• Adoption Assistance


• Short-Term and Long-Term Disability


• Life, Accident and Critical Illness Insurance


• Identity Theft Protection


• Employee Assistance Program


• Business Travel Insurance


• 401(k) Retirement Plan


• Flexible Spending Accounts


• Tuition Reimbursements up to $5,250 per year


• Monthly Profit-Sharing Program


• Quarterly Restricted Stock Units Program


• Many opportunities to support your community


• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.