Service Manager

Landmark Dodge Chrysler Jeep Ram Fiat – Atlanta; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Vacation / PTO

Employee Purchase Program

Job summary

Landmark Dodge Chrysler Jeep Ram Fiat – Atlanta is seeking a Service Manager to lead a high-performing automotive service team at our Atlanta location. You will guide technicians and advisors, drive customer satisfaction, and manage daily operations and payroll in coordination with management.

The ideal candidate brings leadership, strong customer service, and experience in planning and budgeting within a franchise dealership environment.

Qualifications

• Proven ability to lead a service team and drive customer satisfaction.
• Experience coordinating payroll and scheduling in a dealership service department.
• Ability to develop and implement departmental goals and budgets.

Responsibilities

• Conduct daily status meetings with ASM to identify service issues.
• Monitor repair/maintenance to prevent delays and ensure quality.
• Set departmental objectives with service director.
• Recruit, interview and train service staff.
• Maintain daily sales and production records.
• Review and evaluate service sales performance.
• Staff teams relative to production requirements.
• Stay current on new products and changes.
• Manage department finances and warranty activity.
• Oversee payroll in cooperation with payroll dept and management.
• Enforce OSHA requirements and safety procedures.
• Conduct performance evaluations and participate in planning.
• Maintain facility and equipment; attend weekly meetings.

Skills

Leadership

Customer service

Staff training

Payroll coordination

Operational planning

Safety compliance

Education

Associate degree or equivalent

Job description

Service Manager – Franchise Automotive Dealership

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We’re searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Job Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
• Monitor automotive repair/maintenance to prevent operational delays
• Work with service director to set departmental objectives
• Recruit, interview and train service staff
• Maintain daily sales and production records as prescribed by upper management
• Review and evaluate service sales performance
• Staff technical teams relative to production requirements
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participate in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Benefits Offered

• Medical
• Dental
• Vision
• 401(k)
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Training
• Short Term Disability
• Vacation / PTO
• Employee Purchase Program

About Us

Welcome to our Employment Opportunities page!

Landmark Automotive has been serving Dodge Chrysler Jeep RAM shoppers for over 40 years. With three locations to choose from in the Atlanta area, Landmark Automotive is proud to offer their customers an unbeatable selection and the lowest prices. Landmark is not only a premier destination for Atlanta car shoppers, but also the #1 Dodge dealership in the U.S. and the #1 Dodge Chrysler Jeep RAM dealership in the Southeast.

We are interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.