Service Management, Associate - Enterprise Technology

The Blackstone Group L.P.; Miami (FL); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Discretionary bonuses

Paid time off

Job summary

The Blackstone Group L.P. is seeking an Associate, Service Management within Blackstone Technology & Innovations (BXTI) to shape the future of enterprise service delivery.

You will own product capabilities, align with business stakeholders, and guide the design and delivery of scalable, user-centered platforms for employees across the firm. You will work across teams to define requirements, measure success, and drive adoption of new services, enabling faster digital workplace transformation and

Qualifications

• 3+ years in Service Management, Business Analysis, Service Design, Product Management, Digital Workplace, UX, or related field.
• Experience gathering requirements, facilitating workshops, and working with cross-functional teams.
• Familiarity with ServiceNow and modern digital workplace technologies.

Responsibilities

• Own product backlog, requirements, priorities, and roadmap for service management capabilities.
• Collaborate with business stakeholders to identify opportunities to improve services and employee experiences.
• Define business requirements, user stories, acceptance criteria, and success metrics for new capabilities.
• Design intuitive service experiences and user journeys based on stakeholder feedback and usability testing.
• Continuously refine solutions based on user insights and evolving business needs.
• Work with architects, engineers, and business teams through the solution lifecycle from concept to implementation.
• Lead workshops, sessions, design reviews, and stakeholder communications.
• Support release planning, testing, change management, and adoption activities for successful delivery.

Skills

Product Management

Service Management

Business Analysis

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree in a relevant field

Tools

ServiceNow

UX design

Job description

Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram.

Blackstone Technology & Innovations (BXTI) is the technology organization at the core of Blackstone’s businesses and growth initiatives. We design and deliver enterprise platforms and services that manage risk, create efficiency, and improve transparency across the firm and its global community of investors and portfolio companies. BXTI operates with an entrepreneurial mindset—collaborative, fast‑moving, and outcome‑driven—while maintaining the rigor required to support a complex global enterprise. We value leadership, accountability, and continuous improvement, and we expect our leaders to help the firm maintain its competitive edge.

Job Description As a member of the Enterprise Technology team at Blackstone, you will work with a group of talented individuals in a highly team-oriented environment to create the next generation of innovative solutions for Blackstone and the financial community at large. The Associate, Service Management serves as a Product Manager for service management capabilities, shaping the future of how employees engage with enterprise services. Working across business and technology teams, this role designs and delivers scalable, user‑centered solutions that enhance the digital employee experience, streamline service delivery, and accelerate the firm's digital transformation agenda.

Key Responsibilities

• Product Ownership & Platform Enhancement Serve as Product Manager for assigned Service Management Platform capabilities, managing feature backlogs, requirements, priorities, and roadmap initiatives.
• Partner with business stakeholders to identify opportunities to improve services, workflows, and employee experiences.
• Define business requirements, user stories, acceptance criteria, and success metrics for new capabilities and enhancements.
• Service Design & User Experience Design intuitive service experiences, workflows, and user journeys using stakeholder research, feedback, and usability testing. Translating business needs into scalable platform solutions that improve adoption, efficiency, and service quality.
• Continuously evaluate and refine solutions based on user insights, operational metrics, and evolving business requirements.
• Delivery & Stakeholder Engagement Collaborate with architects, engineers, and business teams throughout the solution lifecycle from concept through implementation.
• Facilitate workshops, requirements sessions, design reviews, and stakeholder communications.
• Present recommendations, document design decisions, and maintain project artifacts and requirements.
• Support release planning, testing, change management, and adoption activities to ensure successful delivery and business outcomes.

Required Qualifications

• 3+ years of experience in Service Management, Business Analysis, Service Design, Product Management, Digital Workplace, User Experience, or a related discipline.
• Experience gathering requirements, facilitating workshops, and working with cross-functional technology and business teams.
• Familiarity with service management platforms such as ServiceNow and modern digital workplace technologies.
• Experience with UX, service design, process improvement, or employee experience initiatives preferred.
• Strong analytical and communication skills, with experience influencing and aligning senior stakeholders.
• Self‑starting, entrepreneurial mindset with a strong sense of ownership and accountability.
• Bachelor’s degree or equivalent practical experience in a relevant technology field.

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Expected annual base salary range: $110,000 - $135,000. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.

Benefits

• comprehensive health benefits, including but not limited to medical, dental, vision, and FSA benefits
• paid time off
• life insurance
• 401(k) plan
• discretionary bonuses

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), [phone] (EMEA) or [phone] (APAC).

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following: Attending client meetings where you are discussing Blackstone products and/or and client questions; Marketing Blackstone funds to new or existing clients; Supervising or training securities licensed employees; Structuring or creating Blackstone funds/products; and Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials. Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case‑by‑case basis. Please speak with your Blackstone Recruiting contact with any questions.

At Blackstone, we look to attract and retain the brightest minds in the business, hiring professionals across a wide range of disciplines. Our employees are integral to the firm’s identity, contributing to a culture of integrity, professionalism and excellence. It is their dedication and passion for their work that has helped Blackstone become a trusted partner for some of the largest institutional investors in the world. We encourage independent thinking and reward initiative, while providing services to help employees grow professionally. Our global business platform and brand reputation provide an unparalleled launch pad for growing your career.