Service Management Assistant

Nickle Electrical Companies; Georgetown (DE); On-site; USD 25,000 - 36,000; Full time

Job summary

Nickle Electrical Companies in Georgetown, DE, is seeking an administrative support professional to assist Service Managers with a high level of administrative duties and to provide technical information to internal and external customers and to mid to high level management. Work hours are Monday through Friday, 7:00 - 3:30.

The role involves coordinating service schedules, managing purchases, maintaining job files, and acting as a liaison between customers, the Service Department, and field

Responsibilities

• Manage and track all service department purchases.
• Maintain service schedule and communicate changes to management.
• Act as liaison between customer and Service Department to keep Management updated.
• Coordinate between Service Manager and Field personnel.
• Create and update job files with all correspondence.
• Set up jobs in the computer as directed by Service Manager.
• Assist with phones, purchasing issues and disputed invoices.
• Schedule material deliveries and coordinate with Service Managers.
• Start up and close out all jobs.
• Ensure paperwork accuracy from field technicians (e.g., trip tickets, timecards).
• Assist with project documents (submittals, change orders, RFIs).
• Process all aspects of a Service call (setup, trip ticket, scheduling, data entry, billing).

Job description

Summary

Assist the Service Managers with a high level of administrative support. Provide technical information to both internal and external customers, as well as to mid to high level management. The hours for this position are Monday through Friday, 7:00 - 3:30.

Primary Duties And Responsibilities

• Manage and track all service department purchases.
• Maintain service schedule while communicating all changes to management.
• Act as liaison between customer and Service Department to ensure Service Manager is up to date on all situations.
• Act as liaison between Service Manager/Field personnel.
• Create and update job files to include all correspondence and other necessary paperwork.
• Set up jobs in the computer as directed by Service Manager.
• Assist with phones, purchasing conflict issues and disputed invoices.
• Schedule material deliveries and coordinate with Service Managers.
• Start up and close out of all jobs.
• Ensure all paperwork accuracy from field technicians. (IE: trip tickets, timecards, etc.)
• Assist Service Manager on project related documents. This includes submittals, change orders, RFI’s, etc.
• Process all aspects of a Service call. This includes set up, trip ticket, scheduling, data entry and billing.

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