Service Maintenance Technician II

The Community Builders, Inc.; Easthampton (MA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays & tenure-based PTO

Employer contributions to Health SAVng

Company paid Life & Disability

403(b) retirement plan with company ϟ

Commuter/parking and FSA options

Hospital & Critical Illness Insurance

Employee Assistance Program

Job summary

The Community Builders, Inc. is seeking a Service Technician II to respond to service requests, perform interior/exterior repairs, and maintain property grounds at our Easthampton/Northampton properties.

Role requires hands-on skills across multiple trades, strong customer service, and the ability to work five days a week in the office. REAC/HQS experience preferred, trade certs encouraged.

Qualifications

• High School diploma or equivalent required.
• Trade school or 3 years of progressive responsibility in property management or hospitality preferred.
• Minimum 3 years of advanced hands-on repair experience in two or more building trades.

Responsibilities

• Diagnose and repair appliances, carpentry, hardware, masonry, painting, basic electrical, plumbing and HVAC.
• Respond to service requests and on-call emergencies promptly.
• Coordinate preventive maintenance for building systems and equipment.
• Repair vacant apartments for new move-ins.
• Maintain grounds, signage and cleanliness of common spaces.
• Prepare for REAC/HQS inspections and audits.
• Maintain shop/inventory with safety mindset and PPE.
• Support weekend/on-call duties and emergencies.
• Provide technical guidance to Maintenance Tech I.

Skills

English communication

Customer service

Reading manuals

Grounds maintenance

Attention to detail

Problem solving

Time management

Valid driver’s license

Education

High School diploma or equivalent

Trade school or 3 years in property management/hospitality

3+ years advanced hands-on repair in two+ trades

Tools

NAHMS

CAMT

OSHA

HVAC

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. This position has a requirement of five days a week in office reporting to our College Highway Location as well as supporting our Northampton properties.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
• Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
• Available for weekend work, on-call rotation and emergency service call duties.
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I

Knowledge, Skills And Abilities

• Ability to read, write, understand and communicate in English, bilingual skills a plus!
• Basic skills with computer and hand held devices
• Knowledge of Federal Fair Housing Laws & Guidelines a plus.
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
• Valid Driver’s License and reliable transportation.
• Strong attention to detail, organizational, time-management and problem solving skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends/descends a ladder to service the lights and ceiling fans.
• Frequently moves equipment weighing up to 50 pounds across sites.
• Constantly works in outdoor weather conditions.

Education & Experience

• High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality
• Minimum of 3 years of advanced hands-on repair experience in two or more building trades
• REAC/HQS experience preferred
• Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay Rate: $24/hr

The Community Builders is an equal opportunity employer.