Service Maintenance Technician II

The Community Builders

Washington (District of Columbia)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan with company match

12 Paid Holidays & tenure-based PTO accruals

Job summary

A nonprofit real estate organization in Washington, D.C. is seeking a Service Technician II to ensure the maintenance and repair of properties. This position involves diagnosing and resolving service requests, performing repairs in various building trades, and maintaining the property grounds. The ideal candidate must have at least 3 years of experience in hands-on repairs and excellent customer service skills. Benefits include medical insurance and a retirement plan with company match.

Qualifications

3+ years of advanced hands-on repair experience in two or more building trades.
Valid Driver’s License and reliable transportation.
REAC/HQS experience preferred.

Responsibilities

Diagnose and perform repairs for various building systems.
Respond to all service requests and on-call emergencies.
Maintain grounds and common spaces.

Skills

Customer service skills

Knowledge of building trades

Ability to communicate in English

Problem solving skills

Education

High School diploma or equivalent

Trade school or progressive experience in property management or hospitality

Tools

Hand and power tools

Personal Protection Equipment (PPE)

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. This position has a requirement of five days a week in office.

Responsibilities

Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
Prepare and make repairs for REAC/HQS inspections and audits.
Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
Available for weekend work, on-call rotation and emergency service call duties.
Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I

Knowledge, Skills and Abilities

Ability to read, write, understand and communicate in English, bilingual skills a plus!
Basic skills with computer and hand held devices
Knowledge of Federal Fair Housing Laws & Guidelines a plus.
Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
Valid Driver’s License and reliable transportation.
Strong attention to detail, organizational, time-management and problem solving skills.
Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

Occasionally ascends/descends a ladder to service the lights and ceiling fans.
Frequently moves equipment weighing up to 50 pounds across sites.
Constantly works in outdoor weather conditions.

Education & Experience:

High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality
Minimum of 3 years of advanced hands‑on repair experience in two or more building trades
REAC/HQS experience preferred
Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred

Benefits