Service Maintenance Manager

The Community Builders Inc.; Worcester (MA); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking nonprofit organization dedicated to strengthening communities across the nation. As a Service Maintenance Manager, you will lead a dedicated maintenance team, ensuring the preservation and upkeep of residential properties. This role offers the opportunity to foster a positive work environment while enhancing the skills of team members. Your leadership will be crucial in delivering quality service to residents and managing maintenance operations efficiently. With a strong commitment to community building, this position is perfect for those looking to make a meaningful impact in their work.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

12 Paid Holidays

PTO Accruals

Employer Contributions to Health Savings Accounts

Company Paid Life Insurance

403(b) Retirement Plan with Company Match

Tax-Advantaged Accounts

24/7 Employee Assistance Program

Qualifications

• 5+ years of operational management experience in multi-family settings.
• Strong leadership skills to guide maintenance teams effectively.
• Industry certifications required within 6 months of hiring.

Responsibilities

• Supervise maintenance team and oversee routine and preventive maintenance.
• Manage vendor contracts and ensure timely completion of projects.
• Train maintenance staff on performance standards and safety protocols.

Skills

Leadership Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Yardi Software

Excellent Customer Service

Communication Skills

Knowledge of Federal Fair Housing Laws

Bilingual

Education

High School Diploma or Equivalent

5+ Years of Multi-Family Operational Management Experience

Industry Trade Certifications (NAHMS, CAMT, OSHA, HVAC)

Tools

Hand Tools

Power Tools

Cleaning Supplies

Protective Equipment

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description:

Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for all the physical operations of the community, particularly the preservation and maintenance of the asset, preparation of market ready homes and providing ongoing service to the residents. The SMM is a working maintenance manager position requiring to lead the maintenance team members and perform hands on work duties. A primary role of the SMM is to deliver leadership, mentoring and direction to enhance the skills of employees and foster a collaborative and positive work environment in accordance with TCB policies and provide a quality living environment for all residents.

Essential Functions:

• Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community


• Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services. Review completed work orders and unit turn for quality of work and repair trends to address.


• Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies, procedures and safety standards


• Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow-removal, replacement of light, plumbing, electrical work, roof repairs, appliance evaluation and other repairs.


• Manage preparation and make repairs for REAC/HQS inspections and audits.


• Participate in financial review with Community Manager on maintenance, utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations.


• Complete budgeted capital improvements and manage vendors service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services.


• Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPE.


• Available for weekend work, on-call rotation and emergency service call duties.

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position 50 percent of the time.


• Commutable radius to property


• Must be able to ascend/descend a ladder


• Frequently moves equipment weighing up to 50 pounds across sites.


• Constantly works in outdoor weather conditions.

Knowledge, Skills and Abilities:

• Leadership skills and understanding of effective management of personal development and career paths for all employees desired


• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required


• Excellent verbal and written communication skills required


• Knowledge of Federal Fair Housing Laws & Guidelines a plus


• "Excellent Customer Service" skills required


• Bilingual "a plus"

Education & Experience:

• High School diploma or equivalent required.


• 5+ years of multi-family type operational management experience, preferably with a comparable role in multi-family experience


• Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.


• One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) required.


• Willingness to get any required certification(s) within 6 months of hiring to meet any specific site/area needs.


• Knowledge of all hand and power tools, cleaning supplies, and protective equipment.

Benefits

• Medical, dental, and vision insurance


• 12 Paid Holidays & tenure-based PTO accruals


• Employer contributions to Health Savings Accounts


• Company paid Life & Disability Insurance


• 403(b) retirement plan with company match


• Tax-advantage accounts: commuter/parking, medical & dependent care FSA


• Hospital & Critical Illness Insurance


• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.