Service Lot Specialist: Vehicle Flow & Customer Care

Sunroad Automotive; Chula Vista (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Employer Paid AD&D

401k (with Employer match)

Vacation Package

Tenure recognition and awards

Vehicle Purchase Discount Program

Vehicle Service Discount Program

Golf Benefits at Maderas Golf Club (s​

Job summary

BMW of Chula Vista is seeking a Service Lot Attendant to organize and manage the service lot, assist customers, and support daily service operations. You will ensure vehicles are parked, serviced, and ready for pickup, contributing to an efficient workflow and positive customer experience.

This non-exempt role requires driving various vehicles, attention to cleanliness, safety, and teamwork to help technicians and service advisors keep operations smooth in a fast-paced dealership environment.

Qualifications

• At least one year of verifiable driving experience.
• Valid driver’s license and safe driving record; required to have California driver's license within 30 days following date of hire.
• Ability to lift up to 30 pounds.
• Ability to perform all essential functions of the job description.
• Previous experience working in an automotive dealership, body shop, or similar environment.
• Experience driving both manual and automatic transmission vehicles.
• Strong attention to detail and commitment to vehicle cleanliness and presentation.
• Familiarity with vehicle check-in/check-out procedures and documentation.
• Ability to safely operate and maneuver vehicles in tight or high-traffic areas.
• Basic knowledge of automotive terminology and vehicle features.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to follow instructions, prioritize tasks, and manage time efficiently.
• Basic computer skills or familiarity with inventory systems.

Responsibilities

• Drive, park and retrieve customer vehicles in the service lot efficiently and safely.
• Ensure vehicles are parked in designated areas and organized according to dealership policies.
• Monitor vehicle movement and assist in moving vehicles as needed for service or storage.
• Greet customers in a friendly and professional manner when they drop off or pick up their vehicles.
• Provide basic information about the status of vehicles and estimated completion times.
• Assist customers with locating their vehicles or providing shuttle service as needed.
• Assist service technicians by moving vehicles to and from service bays.
• Ensure that service paperwork and keys are properly managed and returned to the appropriate locations.
• Keep the service lot clean and organized, including removing trash and debris.
• Monitor the lot for signs of security issues or damage to vehicles.
• Report any suspicious activities or damage to vehicles to the service manager.
• Follow all safety protocols when moving vehicles and using equipment.
• Update vehicle status records and assist in maintaining accurate service logs.
• Support the service department with various administrative tasks as needed.
• Assist in maintaining an accurate inventory of service tools and equipment.
• Work closely with service advisors, technicians, and other staff to ensure smooth operations.
• Communicate effectively with team members and provide assistance as required.
• Maintain satisfactory attendance.
• Perform other related duties as assigned.

Skills

Driving experience

Valid driver’s license

Safe driving record

Customer service

Teamwork

Job description

BMW of Chula Vista is seeking a Service Lot Attendant to organize and manage the service lot, assist customers, and support daily service operations. You will ensure vehicles are parked, serviced, and ready for pickup, contributing to an efficient workflow and positive customer experience.

This non-exempt role requires driving various vehicles, attention to cleanliness, safety, and teamwork to help technicians and service advisors keep operations smooth in a fast-paced dealership environment.