Service Line Operations Supervisor

UT Southwestern Medical Center; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

UT Southwestern Medical Center seeks an Operations Supervisor for the Cardiovascular Service Line to lead daily operations and enhance service delivery. The role requires strong leadership and collaboration skills, focusing on improving operational efficiency and community engagement. A Bachelor's degree and relevant experience in healthcare operations are essential.

Benefits

PPO medical plan available day one

100% coverage for preventive healthcare

Paid Time Off from day one

Retirement Programs through TRS

Paid Parental Leave

Tuition Reimbursement

Qualifications

• 3 years of experience in healthcare operations, preferably in cardiovascular service line.
• Supervisory or team leadership experience required.

Responsibilities

• Manage daily operations within the cardiovascular service line, ensuring compliance and efficiency.
• Coordinate service line initiatives and performance improvement projects.
• Supervise scheduling and administrative staff, providing coaching and training.

Skills

Healthcare Operations

Leadership

Collaboration

Communication

Education

Bachelor's Degree in Healthcare Administration or Business Administration

Master's Degree (preferred)

Job description

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Operations Supervisor for the Cardiovascular Service Line plays a key leadership role in supporting the Director of Operations in overseeing day-to-day operations, program management, and strategic initiatives across the cardiovascular service line. This individual ensures smooth administrative operations, supervises scheduling and support staff, fosters collaboration across regional centers, and supports leadership development, community engagement, and marketing efforts.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education

Bachelor's Degree in Healthcare Administration, Business Administration, or related field

• Experience

3 years of experience in healthcare operations, preferably within a cardiovascular or specialty service line and
Supervisory or team leadership experience required

Preferred

• Education

Master's Degree preferred

JOB DUTIES

• Assist the Director of Operations in managing daily operations within the cardiovascular service line, ensuring optimal workflow, efficiency, and compliance with regulatory standards.
• Coordinate and monitor implementation of service line initiatives and performance improvement projects.
• Maintain up-to-date documentation of operational processes and procedures, ensuring standardization across all facilities.
• Collaborate with cross-functional departments including clinical teams, finance, IT, and human resources to support service line goals.
• Serve as a liaison between regional cardiovascular centers to align goals, share best practices, and support integrated care delivery.
• Facilitate regular communication between sites to ensure consistency in service delivery and patient experience.
• Monitor service metrics and patient volumes across locations to identify opportunities for improvement and growth.
• Supervise and support the administrative and scheduling staff, ensuring adequate coverage and high performance.
• Provide coaching, training, and development opportunities for team members to foster a culture of continuous learning.
• Participate in recruitment, onboarding, and performance evaluations of administrative staff.
• Promote a positive and collaborative work environment aligned with organizational values and goals.
• Support community outreach and engagement initiatives to increase awareness and utilization of cardiovascular services.
• Collaborate with the marketing team to develop and implement campaigns promoting cardiovascular programs, physicians, and regional centers.
• Represent the service line at community events, health fairs, and educational sessions, as needed.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.