Service Line Head for Data Driven Services (Electrification & Automation Customer Service)

Siemens; Wendell (NC); On-site; USD 265,000 - 315,000; Full time

Job summary

Siemens in the United States is seeking a senior leader to own the global Data Driven Services line within Electrification & Automation Customer Service. You will define strategy, drive portfolio direction across digital, managed, automation, protection, and cybersecurity services, and scale use cases into global, recurring-revenue offerings.

You will hold end-to-end P&L accountability, develop subscription and managed-service models, and lead across a global matrix, collaborating with regions,

Qualifications

• Extensive senior leadership experience in digital or managed services, industrial IoT, automation, protection systems, OT cybersecurity or a comparable tech-driven service environment.

Responsibilities

• Own the global Data Driven Services business, defining strategy, targets and portfolio direction across digital, managed, automation, protection, IoT and cybersecurity services.
• Hold end-to-end P&L accountability for revenue, profitability, cash, productivity, pricing and recurring-service performance.
• Build and scale subscription, service-attachment and managed-service models for adoption, retention and growth.
• Lead through influence in a global matrix across regions, R&D, Operations, Cybersecurity and sales.
• Establish scalable digital-service delivery models with clear service ownership, SLAs and governance.

Skills

Senior leadership

Data-driven services

Industrial IoT

OT cybersecurity

P&L management

Recurring-revenue models

Job description

Job Family: Electrification & Automation

Req ID: 523909

The Challenge

This senior leadership role owns the global Data Driven Services line within Electrification & Automation Customer Service, covering Electrification X, data-driven and managed digital services, automation and protection-related services, industrial IoT, and cybersecurity services within the approved portfolio.

The role turns operational data and digital capabilities into measurable customer outcomes and scales focused use cases into repeatable global businesses. Reporting to the Electrification & Automation Customer Service Head, the Head carries end-to-end strategic and commercial accountability and leads through a global matrix.

How You'll Make an Impact

Strategic Vision & Ownership

• Own the global Data Driven Services business, defining strategy, targets and portfolio direction across digital, managed, automation, protection, industrial IoT and cybersecurity services.

• Incubate focused digital use cases and scale successful offerings into repeatable, commercially significant global businesses.

• Translate customer, operational and market needs into adoption priorities, recurring-service growth and innovation roadmaps.

Business & Financial Leadership

• Hold end-to-end P&L accountability for revenue, profitability, cash, productivity, pricing, investments and recurring-service performance.

• Build and scale subscription, service-attachment and managed-service models that improve adoption, retention and profitable growth.

• Apply disciplined portfolio and commercial governance to customer commitments, investments, service performance, risks and margins.

Global Leadership & Collaboration

• Lead through influence across a global matrix, aligning regions, digital portfolio management, R&D, Operations, Cybersecurity, sales and customer-facing functions.

• Develop, coach and mentor Customer Service leaders while strengthening digital capabilities and organizational maturity across regions.

• Act as a trusted partner to the Service Head and Business Unit Leadership and mobilize internal and partner ecosystems to scale the business.

Operational Excellence & Governance

• Establish scalable digital-service delivery models with clear service ownership, system boundaries, service levels, access models and escalation paths.

• Improve system availability, resilience and recovery through monitoring, remote diagnostics, automation, protection-system services and effective use of operational data.

• Govern remote connectivity, cybersecurity and data handling and ensure compliance with applicable safety, data protection, export-control and regulatory requirements, including NIS2 and IEC 62443 where relevant.

Customer & Market Focus

• Help customers improve system visibility, decision-making, operational performance and lifecycle management through measurable digital-service outcomes.

• Support customers in managing the convergence of operational technology, information technology and cybersecurity requirements.

• Enable countries with clear digital sales plays, service definitions, commercial models, architecture boundaries and capabilities required for execution.

What You Bring

• Extensive senior leadership experience in digital or managed services, industrial IoT, automation, protection systems, OT cybersecurity or a comparable technology-driven service environment.

• Proven record of building and scaling digital businesses with significant P&L responsibility and recurring-revenue or managed-service models.

• Ability to engage credibly with IT, AI, data, automation, protection and cybersecurity experts without being the deepest specialist in every discipline.

• Entrepreneurial track record of starting with focused use cases, learning rapidly and scaling successful offerings across countries and customers.

• Strong experience leading through influence in international matrix organizations and developing leaders across regions.

• Executive-level communication, customer orientation and sound judgment in portfolio, investment, cybersecurity and commercial decisions.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose, adding real value for customers. Learn more about Siemens [1] here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

$265,000 $315,000 35%

Organization: Smart Infrastructure

Job Type: Full-time/Part-time

Category: Customer Services