Service Line Director, CHE

Spectrum Health; Southfield (MI); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program

Discounts directory

Retirement options with company match

Job summary

Corewell Health East seeks a senior service line leader to guide strategic development, staffing, and operational efficiency in partnership with physician leadership. The role supports planning, marketing, finance, quality, and system integration to drive a culture of continuous process improvement and high-quality patient care.

The position emphasizes collaboration with operational and medical leadership to set standards, develop dashboards, and monitor outcomes within Corewell Health East’s

Qualifications

• Requires Bachelor’s degree in business, healthcare administration or related field.
• Minimum 12 years of relevant healthcare operations experience is expected.
• Master’s degree is preferred for advanced leadership responsibilities.

Responsibilities

• Lead service line development and operations, standardizing work processes.
• Develop strategic operating plans and dashboards for accountable metrics.
• Collaborate with physician leadership to monitor performance and feedback.
• Ensure quality, safety, and regulatory compliance across services.

Skills

Strategic planning

Operations leadership

Performance metrics

Process improvement

Healthcare administration

Education

Bachelor's degree in business or healthcare administration

Master's degree in business or healthcare administration (preferred)

Job description

Job Summary

Establishes guidelines, structure and procedures for the strategic development, efficiency of clinical service line in partnership with the clinical service line physician leader. Supports strategic planning, marketing, operations, financial management, quality initiatives, regulatory compliance and system integration in areas of responsibility. Consistently demonstrates the development of a culture of continuous process improvement. Assures that a high quality of service is provided to patients and physicians and that all activities are in accordance with the mission, objectives, and standards of care for Corewell Health East.

Essential Functions

Executes plans for operational structure and staffing. Leads the service line development and operations including standardization of work processes to support our integrated delivery of care model. Provides key input into recommended structure, staffing configuration and provide input into the development of the strategic operating plan. Creates scorecard metrics for assigned departments and divisions. Partners with other strategic leaders to create detailed, actionable productivity reports and feedback reports to operational leaders. Partners with medical leadership to create and monitor physician performance standards, measures and feedback. Acts in concert with other key constituency groups and promote integration with other members of the system. Leads patient care flow and perception initiatives to drive a patient centric organization. Ensures operating compliance with all quality and risk requirements for physician practices within areas of responsibility. Organizes, coordinates and integrates physicians and operational leaders in the running of the service line. Develops and achieves business goals that include establishing and maintaining quality and safety standards for areas of responsibility, developing strategic plan, implementing strategic plan, developing dashboards and oversight of clinical service line in partnership with medical director. Maintains current knowledge of how changes in the health care environment affect physicians and their practice and inpatient and outpatient care delivery. Leads the identification, development, implementation, and monitoring of all clinical service programs (service lines) for areas of responsibility. Coordinates with physician leadership in the recruitment of needed physician and APP resources and with operations on the recruitment of operational resources. Participates on committees as requested, leads organizational efforts to achieve mission and vision of the Corewell Health East under the guidance of the CHE Service Line Governance Council. Identifies, recommends, develops, and updates strategic long and short-range plans to support Corewell Health East strategy.

Qualifications

• Required Bachelor's Degree or equivalent in business, health care administration or related field 12 years of relevant strong healthcare operations experience
• Preferred Master's Degree in business, health care administration or related field 5 years of relevant leadership experience

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 10 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 10 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Southfield Center - 26901 Beaumont Blvd Department Name CHE Admin - Diversified East WB Mkt Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8 a.m. to 5 p.m. Days Worked Monday to Friday Weekend Frequency N/A

Company Culture

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.