Service Leadperson

Empire Southwest; Yuma (AZ); On-site; USD 56,000 - 98,000; Full time

Job summary

Empire Southwest is seeking a shift supervisor to oversee 1st shift in the shop. You will direct personnel, prioritize workflow, and coordinate jobs between shifts to meet production schedules.

You will supervise technicians, manage costs within budgets, conduct annual appraisals, and ensure safety, quality, and compliance with company policies while maintaining records and data. Strong communication with clients and internal teams is essential to resolve issues and optimize performance.

Qualifications

• High school diploma or GED.
• Current driver’s license.
• Strong technical background required.
• Completion of TRAIN test evaluation.
• Must be able to communicate in English.

Responsibilities

• Directly supervises employees.
• Prioritizes workflow and assign jobs to technicians.
• Coordinates and schedules required work with other areas.
• Communicates with clients as needed.
• Operates within budgets, meeting standards for flat rates, bids, and estimates.
• Conducts annual appraisals for assigned employees.
• Controls repair costs and keeps costs within budget.
• Maintains records and data.
• Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
• Uses professional interpersonal skills to select, supervise, train, and develop subordinates.
• Ensures assigned employees are trained, motivated and functioning according to their job descriptions.
• Investigates possible re-work and warranty situations.
• Determines proper repair methods.
• Functions as a Service Technician to assist in meeting deadlines.
• Maintains equipment and tools in work area; keep work area clean and safe.
• Monitors and reviews all work orders in work area.
• Obtains technical assistance in difficult and unusual conditions.
• Performs other duties as assigned.
• Works within and promotes corporate values.

Skills

Interpersonal skills

Leadership

Communication

Team supervision

Budget awareness

Training & coaching

Report writing

Education

High school diploma or GED

Completion of TRAIN test evaluation

Tools

EMPIRE Service Systems

Caterpillar Service Systems

Job description

JOB DETAILS

• Shift 1st/Day Shift
• Location In - Shop
• Schedule Work schedule to be provided by leader
• Salary Range $41.48 - $70.54 Per Hour

JOB SUMMARY

Accept responsibility for assigned service areas. Exercise leadership control of assigned shift(s). Direct personnel to perform related support activities. Appraise assigned employees’ performance. Meet production schedules. Maintain area equipment and tools. Coordinate jobs between shifts and with other departments. Assist in handling client calls. Solve workflow and procedural problems. Provide failure analysis and technical information support as needed.

ESSENTIAL FUNCTIONS

• Directly supervises employees.
• Prioritizes workflow and assign jobs to technicians.
• Coordinates and schedules required work with other areas.
• Communicates with clients as needed.
• Operates within budgets, meeting standards for flat rates, bids, and estimates.
• Conducts annual appraisals for assigned employees.
• Controls repair job costs and keeps costs within budget.
• Maintains records and data.
• Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.

ADDITIONAL RESPONSIBILITIES

• Uses professional interpersonal skills to select, supervise, train, and develop subordinates.
• Ensures assigned employees are trained, motivated and functioning according to their job descriptions.
• Investigates possible re-work and warranty situations.
• Determines proper repair methods.
• Functions as a Service Technician to assist in meeting deadlines.
• Maintains equipment and tools in work area; keep work area clean and safe.
• Monitors and reviews all work orders in work area.
• Obtains technical assistance in difficult and unusual conditions.
• Performs other duties as assigned.
• Works within and promotes corporate values.

KNOWLEDGE SKILLS AND ABILITIES

• Must have interpersonal and communication skills sufficient to oversee, motivate, direct, train, and evaluate people and to write reports.
• Must be able to organize jobs into a logical operational sequence and provide leadership to assigned technicians.
• Must be able to utilize diagnostic equipment to evaluate problems and make repair decisions.
• Must know and be able to use EMPIRE and Caterpillar Service Systems, procedures, and publications.
• Must have acceptable attendance to meet all company standards and requirements.
• Must have extensive technical knowledge of CAT machine components and systems in order to troubleshoot problems and train others.

EDUCATION AND EXPERIENCE

• High school diploma or General Education Degree (GED).
• Current driver’s license.
• Strong technical background required.
• Completion of TRAIN test evaluation.
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands, talk or hear, stand, walk, reach with hands and arms, climb or balance, and stoop or kneel.
• The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 60 pounds.
• Specific vision abilities required by this job include close, distance, and peripheral vision.
• May be required to operate a forklift with appropriate certification(s).
• This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually loud.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.

EMPLOYER STATEMENTS

Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The “Know Your Rights” Poster is available here: Know Your Rights” Poster.

The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted

Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702-633-4545 or email us [e-mail] and let us know the nature of your request and your contact information.

Empire Southwest is an EEO employer.

CORE VALUES

Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment