Service Leadperson

Empire Cat; Flagstaff (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Empire Cat in Flagstaff, AZ seeks a Service Supervisor to lead the assigned service area, direct technicians, and ensure workflow aligns with production schedules. You will oversee safety, maintain records, and communicate with clients to resolve issues.

The role requires strong leadership, diagnostic ability, and knowledge of EMPIRE/Caterpillar service systems, plus a valid driver’s license and English proficiency.

Qualifications

• High school diploma or GED required.
• Valid driver’s license required.
• Strong English communication skills.
• Completion of TRAIN evaluation preferred.

Responsibilities

• Lead and supervise assigned technicians.
• Prioritize workflow and assign jobs.
• Coordinate with other areas and departments.
• Communicate with clients as needed.
• Operate within budgets and meet standards for bids and estimates.
• Conduct annual appraisals for staff.
• Control repair costs and maintain records.

Skills

Leadership

People management

Workflow prioritization

Diagnostic skills

Service systems knowledge

Communication

Safety focus

Education

High school diploma or GED

Valid driver's license

TRAIN test evaluation

English proficiency

Tools

EMPIRE Service System

Caterpillar Service Systems

Job description

JOB SUMMARY:

Accept responsibility for assigned service areas. Exercise leadership control of assigned shift(s). Direct personnel to perform related support activities. Appraise assigned employees’ performance. Meet production schedules. Maintain area equipment and tools. Coordinate jobs between shifts and with other departments. Assist in handling client calls. Solve workflow and procedural problems. Provide failure analysis and technical information support as needed.

ESSENTIAL FUNCTIONS:

• Directly supervises employees.
• Prioritizes workflow and assign jobs to technicians.
• Coordinates and schedules required work with other areas.
• Communicates with clients as needed.
• Operates within budgets, meeting standards for flat rates, bids, and estimates.
• Conducts annual appraisals for assigned employees.
• Controls repair job costs and keeps costs within budget.
• Maintains records and data.
• Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.

ADDITIONAL RESPONSIBILITIES:

• Uses professional interpersonal skills to select, supervise, train, and develop subordinates.
• Ensures assigned employees are trained, motivated and functioning according to their job descriptions.
• Investigates possible re-work and warranty situations.
• Determines proper repair methods.
• Functions as a Service Technician to assist in meeting deadlines.
• Maintains equipment and tools in work area; keep work area clean and safe.
• Monitors and reviews all work orders in work area.
• Obtains technical assistance in difficult and unusual conditions.
• Performs other duties as assigned.
• Works within and promotes corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

• Must have interpersonal and communication skills sufficient to oversee, motivate, direct, train, and evaluate people and to write reports.
• Must be able to organize jobs into a logical operational sequence and provide leadership to assigned technicians.
• Must be able to utilize diagnostic equipment to evaluate problems and make repair decisions.
• Must know and be able to use EMPIRE and Caterpillar Service Systems, procedures, and publications.
• Must have acceptable attendance to meet all company standards and requirements.
• Must have extensive technical knowledge of CAT machine components and systems in order to troubleshoot problems and train others.

EDUCATION AND EXPERIENCE:

• High school diploma or General Education Degree (GED).
• Current driver’s license.
• Strong technical background required.
• Completion of TRAIN test evaluation.
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands, talk or hear, stand, walk, reach with hands and arms, climb or balance, and stoop or kneel.
• The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 60 pounds.
• Specific vision abilities required by this job include close, distance, and peripheral vision.
• May be required to operate a forklift with appropriate certification(s).
• This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually loud.