Service Leader

Chipotle Mexican Grill; Springfield (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Paid time off

Competitive compensation

Job summary

A leading restaurant chain in Springfield is looking for a Service Leader to maintain food quality and ensure a positive customer experience. Responsibilities include team training, resolving issues, and managing administrative tasks. The ideal candidate has prior restaurant experience and a high school diploma. Benefits include tuition assistance, medical coverage, and opportunities for advancement.

Qualifications

• Understand Chipotle’s Food With Integrity philosophy.
• Familiar with health department regulations.
• Ability to speak, write, read, and understand English.

Responsibilities

• Ensure high-quality food is served.
• Resolve customer incidents and monitor crew activities.
• Assist with office administration duties.

Skills

Food Safety knowledge

Cash handling

Customer service

Team development

Communication

Education

High school diploma

Job description

Service Leader – Chipotle Mexican Grill

Join us as a Service Leader. Chipotle is committed to cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients.

Overview

The Service Leader maintains a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained and provides outstanding customer service. This role requires being on feet & working while clocked in unless on break, and evaluating other tasks when the line is not busy.

The Opportunity

• Ensure great tasting, high‑quality food is served.
• Help resolve food quality issues.
• Support food safety by ensuring hand washing, glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following the Daily Food Safety Checklist.
• Resolve customer incidents and work to ensure positive customer experiences.
• Monitor crew breaks, shift changes, shift meetings, and line schedules.
• Develop and cross‑train front‑of‑house crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Assist with miscellaneous office administration duties such as banking, cash handling policies, and office paperwork.
• Maintain office equipment and ensure supplies are ordered as needed.

Qualifications

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Be familiar with office paperwork.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
• Hold a high school diploma.
• Have prior restaurant experience.

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year).
• Free food.
• Medical, dental, and vision insurance.
• Digital Tips.
• Paid time off.
• Holiday closures.
• Competitive compensation.
• Opportunities for advancement (80% of managers started as Crew).

Equal Employment Opportunity

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people‑first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world‑class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact [e-mail] if you need an accommodation due to a disability to complete an application, job interview, and/or otherwise participate in the hiring process. This email does not respond to non‑accommodation related requests.