Service Leader

Chipotle Mexican Grill; Avon (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Tuition assistance (100% coverage for select degrees)

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

A fast-casual restaurant chain in Avon, Ohio seeks a Service Leader to ensure food quality and a positive customer experience. Responsibilities include managing food safety, training crew members, and assisting with administrative tasks. Candidates should have a high school diploma and relevant restaurant experience. This position offers benefits such as tuition assistance, free food, and opportunities for advancement.

Qualifications

• Ability to articulate Chipotle’s Food With Integrity philosophy.
• Experience with cash handling policies.
• Knowledge of Food Safety regulations.

Responsibilities

• Maintain food quality and customer experience.
• Support food safety protocols.
• Resolve customer incidents.

Skills

Understanding Chipotle’s Food With Integrity philosophy

Cash handling policies and procedures knowledge

Food Safety and health department matters knowledge

Office paperwork familiarity

Language proficiency

Restaurant experience

Education

High school diploma

Job description

Join to apply for the Service Leader role at Chipotle Mexican Grill.

CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The Opportunity

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

What You’ll Do

• In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:
• Making sure great tasting, high quality food is served
• Helping to resolve food quality issues
• Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
• Helping to resolve customer incidents and working to ensure positive customer experiences
• Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
• Developing and cross training all front of house Crew
• Assisting with Crew performance reviews
• Developing future Service Leaders
• Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
• Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
• Ensuring the proper quantity of supplies are available as needed

What You’ll Bring To The Table

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy
• Have knowledge and experience of cash handling policies and procedures
• Have knowledge of Food Safety and health department matters
• Have familiarity with office paperwork
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
• Have a high school diploma
• Have restaurant experience

What’s In It For You

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food (yes, really FREE)
• Medical, dental, and vision insurance
• Digital Tips
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as Crew)

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people‑first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world‑class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact [e-mail] if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non‑accommodation related requests.