Service Leader

Chipotle Mexican Grill; Fort Worth (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Chipotle Mexican Grill is looking for a Service Leader to maintain a positive customer experience and ensure quality food service. This role includes training crew members, managing food safety, and handling administrative duties in a dynamic restaurant environment. The ideal candidate will have a high school diploma and restaurant experience. We offer competitive pay, benefits, and opportunities for advancement.

Benefits

Tuition assistance (up to $5,250/year or 100% coverage for some degrees)

Free food

Medical, dental, and vision insurance

Digital tips

Paid time off and holiday closures

Competitive pay

Opportunities for advancement

Qualifications

• Knowledge of cash handling policies and food safety regulations.
• Understanding of Chipotle’s Food With Integrity philosophy.
• Restaurant experience is preferred.

Responsibilities

• Ensure high-quality food is served and resolve food quality issues.
• Support food safety protocols and monitor time and temperature.
• Assist with crew performance reviews and develop future leaders.

Skills

Customer service

Cash handling

Food safety

Communication

Education

High school diploma

Job description

Join to apply for the Service Leader role at Chipotle Mexican Grill

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

What You’ll Do

• Ensure high-quality, great tasting food is served and help resolve food quality issues.
• Support food safety protocols, including hand washing, glove changes, monitoring time and temperature, and following safety checklists.
• Help resolve customer incidents to ensure positive experiences.
• Monitor crew breaks, shift changes, meetings, and schedules.
• Develop and cross-train front of house Crew members.
• Assist with Crew performance reviews and develop future Service Leaders.
• Handle office administration duties like banking, cash handling, and paperwork.
• Maintain office equipment and supplies.
• Ensure adequate supplies are available as needed.

What You’ll Bring To The Table

• Understanding of Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and food safety regulations.
• Familiarity with office paperwork.
• Ability to communicate effectively in the primary language(s) of the work location.
• High school diploma.
• Restaurant experience.

What’s In It For You

• Tuition assistance (up to $5,250/year or 100% coverage for some degrees).
• Free food.
• Medical, dental, and vision insurance.
• Digital tips.
• Paid time off and holiday closures.
• Competitive pay.
• Opportunities for advancement (80% of managers started as Crew).

Who We Are

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, real food with wholesome ingredients. With restaurants across the US, Canada, UK, France, and Germany, we are committed to making food accessible and leading in digital, tech, and sustainable practices. We value diversity and are an equal opportunity employer. All qualified applicants are encouraged to apply, including those with disabilities who may request accommodations.