Service Leader

Chipotle Mexican Grill; Charlotte (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Chipotle Mexican Grill is seeking a Service Leader to ensure a positive dining experience by maintaining food safety and quality. The position requires overseeing restaurant crew activities, training, and managing routines while fostering a culture of excellence and teamwork. As a Service Leader, you'll enjoy benefits such as tuition assistance, free meals, and opportunities for career advancement within the company.

Benefits

Tuition assistance (up to $5,250/year or 100% coverage for some degrees)

Free food

Medical, dental, and vision insurance

Digital tips

Paid time off and holiday closures

Competitive pay

Opportunities for advancement

Qualifications

• Restaurant experience.
• Strong knowledge of food safety regulations.
• Ability to handle cash and complete office paperwork.

Responsibilities

• Ensuring high-quality food is served and resolving food quality issues.
• Supporting food safety protocols like hand washing and monitoring temperatures.
• Managing office administration duties including banking and cash handling.

Skills

Understanding of Chipotle’s Food With Integrity philosophy

Knowledge of cash handling and food safety regulations

Familiarity with office paperwork

Proficiency in the primary language of the work location

Education

High school diploma

Job description

Join to apply for the Service Leader role at Chipotle Mexican Grill

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The Opportunity

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

What You’ll Do

• Ensuring high-quality food is served and resolving food quality issues
• Supporting food safety protocols (hand washing, glove changes, monitoring time and temperature, following safety checklists)
• Handling customer incidents to ensure positive experiences
• Monitoring crew breaks, shift changes, and schedules
• Developing and cross-training front of house crew
• Assisting with crew performance reviews and developing future Service Leaders
• Managing office administration duties, including banking, cash handling, and paperwork
• Ensuring office equipment and supplies are maintained and stocked
• Maintaining proper supply levels

What You’ll Bring

• Understanding of Chipotle’s Food With Integrity philosophy
• Knowledge of cash handling and food safety regulations
• Familiarity with office paperwork
• Proficiency in the primary language of the work location
• High school diploma
• Restaurant experience

What’s In It For You

• Tuition assistance (up to $5,250/year or 100% coverage for some degrees)
• Free food
• Medical, dental, and vision insurance
• Digital tips
• Paid time off and holiday closures
• Competitive pay
• Opportunities for advancement (80% of managers started as Crew)

Who We Are

Chipotle Mexican Grill, Inc. (NYSE: CMG) is committed to serving responsibly sourced, wholesome food with no artificial colors, flavors, or preservatives. With locations across the US, Canada, UK, France, and Germany, we are leaders in digital, technology, and sustainable practices. We value diversity, equity, and inclusion, and are an equal opportunity employer. Qualified applicants with disabilities may request accommodations by contacting [e-mail].