SERVICE LEAD

Meijer, Inc.; Greenwood (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Job summary

Meijer, Inc. in Greenwood, Indiana is seeking a team member to support day-to-day store operations and deliver an exceptional shopping experience. You will engage customers and peers, assist with scheduling, and help maintain product availability and cleanliness.

Responsibilities include mentoring colleagues, performing checkout duties when needed, and upholding food safety standards while aligning with Meijer policies. A customer-service mindset and brick-and-mortar retail experience are valued.

Qualifications

• Passion for customer service with total engagement and approachability.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.
• Creative thinking to improve service and processes.
• Ability to influence others and build rapport quickly.
• Ability to work with peers to meet store goals and standards.
• Comfort with lifting, carrying, pushing and pulling while handling products.
• Commitment to fostering an inclusive environment for team members and vendors.

Responsibilities

• Engage peers to provide the best possible shopping experience for customers, including checkout.
• Communicate with team members and assign daily work tasks.
• Mentor and coach team members to exceed customer service and sales goals.
• Assist with training new team members and cross-training high-potential staff.
• Help with department scheduling to optimize engagement and profitability.
• Ensure product freshness through proper rotation and dating.
• Guide food safety compliance and safe work practices.
• Lead ordering, receiving, stocking, pricing and display tasks where applicable.
• Support Meijer culture and diversity, equity, and inclusion principles.
• Operate registers and handle cash when needed.

Skills

Customer service

Communication

Retail experience

Creativity

Influence others

Rapport building

Team orientation

Physical capability

Planning execution

Inclusion

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly payScheduling flexibilityPaid parental leavePaid education assistanceTeam member discountDevelopment programs for advancement and career growthPlease review the job profile below and apply today!Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.What you’ll be doing:Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.Communicating with team members and assigning daily work tasks.Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.Ensuring freshness of products by closely monitoring execution of rotation and dating policies.Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.Operating a register and cash handling when needed.Operating powered equipment, where applicable.Participating in period end inventories, where applicable, to help achieve goals.May be required to act in Lead capacity in other departments throughout the storeThis job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.What You Bring with You (Qualifications):Passion for customer service with total engagement that conveys approachability to customers and fellow team members.Initiates interactions with customers and peers.Excellent verbal and written communicationRetail or other customer service experience preferredCreative thinking skillsAbility to influence othersAbility to quickly build rapport and gain customer confidence to create repeat businessAbility to lift, carry, push, pull, bend and twist while handling productExperience executing plansPositive influence to create a strong team environment.A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.