Service Lead

Bauer Built Inc.; Blue Earth (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K Plan (100% company match up to 7%

Comprehensive health, prescription,â

Weekly Pay

Paid Holidays

Short-term Disability

Professional development and learning

Job summary

Bauer Built, Inc. in the Midwest is seeking a Service Lead to guide tire technicians and oversee shop and road service workflow. This role emphasizes safety, exceptional customer service, and hands-on support, including training and mentoring of technicians.

You’ll coordinate repairs, communicate updates to customers, and contribute to a collaborative team focused on quality and reliability. The position offers a competitive salary, comprehensive benefits, and opportunities for professional

Qualifications

• Proven ability to lead and develop technicians.
• Strong mechanical aptitude.
• Excellent communication and teamwork.
• Experience with service management systems.
• Customer-focused with safety and compliance.

Responsibilities

• Schedule and prioritize work assignments for tire technicians while managing overall shop and road service workflow.
• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner.
• Ensure all service work is completed safely, efficiently, and according to company and industry standards.
• Provide training, direction, and hands-on support to technicians as needed.
• Communicate repair updates and estimated completion timelines to customers.
• Perform service work in the shop or through road service calls when needed.
• Participate in limited after-hours service call rotations, typically as a secondary technician.
• Assist with onboarding and training of new service technicians, ensuring required documentation and training requirements are completed.
• Perform other related duties as assigned.

Skills

Mechanical aptitude

Leadership

Communication

Teamwork

Tech literacy

Service management systems

Customer focus

Time management

Organizational skills

Relationship-building

Tools

Tire service software

Job description

Service LeadWhy Join Us?At Bauer Built, we’ve been rooted in the Midwest for generations, providing a level of service to our customers that is the best, then striving to make it better. Our 80+ years of success is built on a foundation of hard work, integrity, and a dedication to doing what’s right.When you join our team, you’re not just an employee; you are a part of a close-knit group that values your contributions and supports your growth. If you’re looking for a place where your skills make a difference and you can build a rewarding career, Bauer Built offers the opportunity to grow alongside a company that’s built to last.What You’ll Do:Schedule and prioritize work assignments for tire technicians while managing overall shop and road service workflow.Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner.Ensure all service work is completed safely, efficiently, and according to company and industry standards.Provide training, direction, and hands-on support to technicians as needed.Reinforce Bauer Built’s commitment to safety by ensuring compliance with safety regulations and maintaining clean, organized work areas.Communicate repair updates and estimated completion timelines to customers.Perform service work in the shop or through road service calls when needed.Participate in limited after-hours service call rotations, typically as a secondary technician.Assist with onboarding and training of new service technicians, ensuring required documentation and training requirements are completed.Perform other related duties as assigned.What You Bring:Strong mechanical aptitude.Ability to lead, mentor, and develop technicians.Excellent communication and teamwork skills.Strong computer skills and working knowledge of tire or service management systems.Strong customer focus and service leadership.Teamwork and collaboration skills.Product and service knowledge.Relationship-building ability with team members and customers.Strong time management and organizational skills.What We Offer:Competitive salary.401K Plan (100% company match up to 7%)Comprehensive health, prescription, dental, and vision insurance after 60 days.Weekly PayPaid Holidays, eligible Day 1Short-term DisabilityProfessional development and learning opportunities.Easily ApplyApply online at www.bauerbuilt.com or stop in at our location for an applicationAbout UsFounded in 1944 and headquartered in Durand, Wisconsin, Bauer Built, Inc. is a leader in distribution and service of tires for the commercial, passenger and off-road markets. Over the last 80+ years, we’ve grown from a small oil delivery company to a Midwestern powerhouse provider for commercial trucks tires and service, operating in service centers and manufacturing plants across ten states in the Midwest.Bauer Built is an equal opportunity employer and encourages candidates of all backgrounds to apply.