Service Lane Porter/Valet

Mills Automotive Group; Matthews (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) availability

Employee discounts on vehicle purchases, parts and service

Paid time-off

Supplemental benefit plans including short-term disability and life insurance

Opportunities for internal career advancement

Job summary

Mills Automotive Group is hiring a Service Lane Valet / Porter for their Infiniti of Charlotte location in Matthews, North Carolina. In this role, you will assist with parking and retrieving customer vehicles, help maintain the service area, and provide excellent customer service. Candidates must possess strong customer skills and be able to pass pre-employment testing. Benefits include insurance options, employee discounts, and opportunities for internal advancement.

Qualifications

• Must possess top-notch customer skills.
• Must be authorized to work in the USA.
• Ability to pass pre-employment testing including background checks and valid driver license.

Responsibilities

• Greets customers with a friendly and professional attitude.
• Controls service traffic flow and parks vehicles safely.
• Maintains a clean and organized service drive area.

Skills

Customer service skills

Safe driving

Professional appearance

Job description

The Mills Automotive Group is currently hiring for Service Lane Valet / Porters for our Infiniti of Charlotte location. The candidate will provide support to the service department in the customer service lanes. Candidates are responsible for assisting the service team in parking and retrieving customer vehicles, including occasional shuttle type activities for our customers. The candidate must possess top‑notch appearance and customer skills.

Benefits

• Medical, Dental and Vision Insurance
• 401(k) availability
• Employee discounts on vehicle purchases, parts and service
• Paid time‑off
• Supplemental benefit plans including short‑term disability, long‑term disability, supplemental life insurance
• Opportunities for internal career advancement

Job Description

• The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintaining an orderly service parking area.
• Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location.
• Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around).
• Controls service traffic flow, parking and assists with loaner vehicles as needed.
• Parks vehicles after they have been written up.
• Drives safely and reports any lot damage immediately.
• Retrieves customer vehicles at cashier for pick‑up; waits at the vehicle for customer, thanks customers for their business.
• Installs disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service.
• Delivers the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot.
• Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.
• Drives vehicles to and from service lane, service stalls, and parking lot as needed.
• Makes key tags for vehicles.
• Maintains a professional appearance.

Performs other duties as assigned.

Must follow all company safety policies and procedures, and immediately report any and all accidents.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicant Requirements

• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, credit report, and valid driver license.