Service Installation Technician – Bryson City, NC

Zito Media; North Carolina; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee discounts

Job summary

Zito Media is seeking a Service Installation Technician to perform routine installations, disconnects, and troubleshooting of cable, high-speed internet, phone services and end user equipment.

The role requires on-call evenings and weekends when scheduled, with travel out of state sometimes; prior experience is preferred but training is available. Candidates should be able to climb ladders, lift up to 100 lbs, valid driver's license, and comfortable working outdoors in all weather.

Qualifications

• High school diploma or equivalent.
• Willingness to train the right candidate.
• Able to communicate effectively with customers.

Responsibilities

• Install cable television, internet and phone services.
• Complete and submit all assigned work orders.
• Identify and fix faults from subscriber drop to customer equipment.
• Communicate with customers about reception problems and services.
• Apply technical expertise to diagnose and solve problems.
• Work with minimal supervision and inform supervisor as needed.
• Maintain professional appearance at all times.
• Perform related duties as assigned; travel out of state may be required.

Skills

Customer service

MS Office

MS Office proficiency

Education

High school diploma

Tools

MS Office

Job description

Zito Media is seeking applicants for a Service Installation Technician to perform routine installations; disconnects; and troubleshooting of cable, high-speed internet, phone services and end user equipment. Must maintain performance standards in all duties of a service technician and instruct subscribers in general use of company equipment and services as needed. This position will require on-call evenings and weekends when scheduled or needed. Prior experience preferred, but willing to train the right candidate.

Job Responsibilities:

• Install cable television, internet and phone services.
• Completion and submission of all assigned work orders.
• Identify faults within the subscriber drop, up to the subscriber equipment to ensure proper signal level, picture quality and compliance with all local, state, federal and Zito Media requirements and standards. Correct these faults by adjusting, repairing or replacing components.
• Complete work assignments generated through subscriber service requests.
• Communicate effectively with the customer concerning reception problems, instructions and services.
• Apply technical expertise to a variety of situations, evaluating problems and implementing the best solutions.
• Work under minimal supervision, within broad guidelines of procedures and goals. Inform supervisor as needed.
• Maintain a professional attitude and appearance at all times.
• Perform other related duties and tasks as assigned or as become evident.
• Travel out of state may be required, at times, to assist with coverage

Requirements:

• Safely be able to climb a ladder multiple times throughout the day. The company’s ladders are typically rated at 250lbs maximum capacity, unless a reasonable accommodation for a higher weight capacity is requested and required.
• Ability to climb, carry, set-up, and extend ladders, weighing up to 100lbs, multiple times daily
• High school diploma or its equivalent.
• Valid state driver’s license along with an excellent driving record.
• Friendly, patient, basic courtesy, diplomatic abilities and a pleasant demeanor.
• Basic computer troubleshooting to include email and MS Office.
• Prior experience in a service environment preferred.
• Ability to climb poles and ladders daily.
• Confidence working in/on buckets, ladders and utility poles at heights of up to 40 feet.
• Work indoors and outdoors in all types of weather.
• Use the standard tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable and install electronic equipment.
• Able to work a variety of schedules in order to provide needed coverage, for both normal duty and on-call duty.
• Sufficient visual and aural acuity to operate a variety of standard test and measurement equipment.

Zito Media retains the right to change this job description any time. Zito offers a robust benefits package including medical, dental, vision, 401 (k) plan, and discounted services for employees who reside within the Zito coverage areas.

Zito Media is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age or sex. The company encourages job applications from minority and female candidates

Your local provider of high-speed internet, cable TV, and phone service — proudly connecting communities across the United States.